Hendrick Toyota Apex

Service after the sale I purchased my Camry in January 2013 and have had great service with each visit. The sservice received after the sale is very important to me. I purchased my Camry in January 2013 and have had great service with each visit. The sservice received after the sale is very important to me. More

Service appointment success I just visited this dealership for the first time after a recent move into the area. My 10,000 mile service appointment was easy and painless. Sure I just visited this dealership for the first time after a recent move into the area. My 10,000 mile service appointment was easy and painless. Sure I had to wait longer than I wanted to but that's just testimony to the amount of cars and customers they see every day. I'm thankful for the courteous attendant who helped me and for the comfortable lounge I waited in while they worked. MCD More

They Really Went Out of Their Way toHelp! I purchased my Toyota Camry last year and I have always had the best service possible. Our son and his family were visiting us from New York City, an I purchased my Toyota Camry last year and I have always had the best service possible. Our son and his family were visiting us from New York City, and the A/C on his Toyota Sienna was not working. Having two small children, and the thought of driving around in the North Carolina heat without A/C was not even an option. I called Hendrick Toyota Scion Apex and they advised us to drop the car off the next morning as early as possible, and they would work on it as time permitted. Our Service Consultant was Sam, and he was courteous, helpful and responsive to any of our questions. He even called us to give us an update on the status of the repair. Well, in less than one day, the car was fixed and our son was thrilled. Toyota showed our son the same excellent service mentality that I experienced, even though our son had never visited this dealership. We were thrilled for all the help that they provided. More

Extra Mile Paula was knowledgeable, thorough & a pleasure to work with. She even made sure the back of the Rav4 was given special wash treatment. Thank you Paula was knowledgeable, thorough & a pleasure to work with. She even made sure the back of the Rav4 was given special wash treatment. Thank you More

Quality service as always As always Hendrick Toyota of Apex provided exceptional service. Welcoming and professional from drop off to pick up. John was a real pleasure to deal As always Hendrick Toyota of Apex provided exceptional service. Welcoming and professional from drop off to pick up. John was a real pleasure to deal with. More

Poor Service My wife had a 2:00 PM appointment to rotate tires. After 2-1/4 hours, my wife went to ask the service attendant how much longer. She said they were My wife had a 2:00 PM appointment to rotate tires. After 2-1/4 hours, my wife went to ask the service attendant how much longer. She said they were just finishing up. Still did not have car back at 5:00 PM, with no response from Service technician. My wife then called me, and I called the dealership. The lady that answered said the car was done. I asked to talk to the Service Manager. I was put on hold, then got Nick's answering machine. Left message that we were not pleased about the service we received. Just like the service, we didn't receive a call back ether. Also, Adrian, who checked my wife out, was very discourteous. My rating is a -1 More

They lost my car! Always exceptional service and always clean... But had to wait 30 minutes extra for my car to be delivered!!! They couldn't find it, no matter. Sam i Always exceptional service and always clean... But had to wait 30 minutes extra for my car to be delivered!!! They couldn't find it, no matter. Sam is always helpful. More

Great experience Paula was professional, pleasant, & has such a pretty smile. Great experience! Service was performed faster than expected. Moved here last year & wil Paula was professional, pleasant, & has such a pretty smile. Great experience! Service was performed faster than expected. Moved here last year & will keep having my service here. More

Excellent My service rep(Darien Andrade) was excellent, friendly and fun to talk too. She got me in and out ahead of schedule. Service department has been exc My service rep(Darien Andrade) was excellent, friendly and fun to talk too. She got me in and out ahead of schedule. Service department has been excellent every time I have been in for service. After my not very pleasant experience buying car it has restored my faith in Hendrick. Would like name of Rep to be included in email since paperwork is normally filed by time I get request. It would be most helpful. Thanks, carl More

Very satisfied with Paula . Felt like I got my money's worth Paula was very informative about the work being done . Felt like I got my money's worth . Got good advice. Showed be what I was getting . Paula was very informative about the work being done . Felt like I got my money's worth . Got good advice. Showed be what I was getting . More