Hendrick Toyota Apex

Excellent experience We have been long time Toyota buyers. This was our first time buying new car from Apex Toyota but it will not be our last! Everyone at Apex was v We have been long time Toyota buyers. This was our first time buying new car from Apex Toyota but it will not be our last! Everyone at Apex was very professional and friendly. They were very motivated to offer a deal that we would be accept. We are very pleased with our new Land Cruiser. More

Another Great Experience ! I took my Sienna van in for an oil change and tire rotation. Because of the age of my vehicle, they made some maintenace recommendations, but at no t I took my Sienna van in for an oil change and tire rotation. Because of the age of my vehicle, they made some maintenace recommendations, but at no time did they pressure me to schedule any additional service with them. I return to Hendrick Toyota of Apex every time I need service because they are courteous, they are dependable and they are trustworthy. More

Badly My appointment was at 10 o'clock in the morning ... they made me wait until noon and when they finally gave me my vehicle ... guess what? Leaving the My appointment was at 10 o'clock in the morning ... they made me wait until noon and when they finally gave me my vehicle ... guess what? Leaving the dealer, it occurred to me to stop in the parking lot of Costco and lift the hood and I realized that they had not filled all the fluids. I turned around and came back to ask for an explanation, called the representative and started to tell me that the brake fluid could not fill it because the humidity in the environment was going to damage it and that the other fluids were still almost full ... I complained until they had no other than to take the vehicle to the workshop, but when they returned it they had only filled the windshield fluid. A total mockery! More

Great! Another great experience at Hendrick Toyota. I regularly get my Highlander serviced here (I also bought it here) and have never had a bad experience. Another great experience at Hendrick Toyota. I regularly get my Highlander serviced here (I also bought it here) and have never had a bad experience. Brady has been my service advisor for a while now and he's very knowledgeable, always explains things completely, and gives his honest opinion on available services. Highly recommended. More

Sequoia Service Love Danielle, she really knows Toyota details, she is the greatest asset Hendrick Toyota has! You are lucky to have her as a team member. Love Danielle, she really knows Toyota details, she is the greatest asset Hendrick Toyota has! You are lucky to have her as a team member. More

Great, value added, no presure, ready to please Overall the best experience i ve every had buying a car or truck. Would recommend dealer and buy another from this dealer. Overall a gteat experience. Overall the best experience i ve every had buying a car or truck. Would recommend dealer and buy another from this dealer. Overall a gteat experience. More

Excellent in every way...straightforward and efficient Excellent help in Mike Bailey...we spoke before I arrived and he was very well prepared with info I requested...make entire day easier and shorter Excellent help in Mike Bailey...we spoke before I arrived and he was very well prepared with info I requested...make entire day easier and shorter More

Best Customer Service ANYWHERE! I had my service done yesterday 05/29/18 at this dealership. I will tell you that you will not find the most courteous and professional bunch of peopl I had my service done yesterday 05/29/18 at this dealership. I will tell you that you will not find the most courteous and professional bunch of people anywhere. I drive from Fayetteville to Apex to have my car serviced just because of the way I am treated like a person and not a number like I am in the Fayetteville dealership. Danelle was great as she always has been in the past but the thing about Rick Hendricks Toyota of Apex is that every single person you come in contact with there treat you with the highest level of respect and you feel like your number 1 to them. Keep up the great job and I look forward to seeing you all again in about 5000 miles! More

GREAT CUSTOMER SERVICE Service is professional, quick & fair priceing for service. They keep you informed on the condition of your vehicle & when you need to proform need Service is professional, quick & fair priceing for service. They keep you informed on the condition of your vehicle & when you need to proform needed service. More

How to get better customer service I have found that meeting the head of the service department is really the only way to get superb service. The service advisers are not consistent; it I have found that meeting the head of the service department is really the only way to get superb service. The service advisers are not consistent; it is difficult to develop a relationship when you cannot get an appointment with a specific adviser. I have had the best service by dealing with the head of the department. More