Hendrick Toyota Apex

Service is painfully time consuming I am an efficiency expert, so my critique is a little tougher than most. But I have taken my Toyota Highlander to Hendrick Toyota in Apex twice now a I am an efficiency expert, so my critique is a little tougher than most. But I have taken my Toyota Highlander to Hendrick Toyota in Apex twice now and had the exact same experience. They have the same service lanes as does other dealers but this is where it starts to break down. The service agents are behind a glass wall. I had to wait in my car until they come to me and check on what I need. If they are not the service agent assign to my car then they have to go find that person. I waited 30 min in my car, standing beside my car just for somebody to come to the vehicle. I would take down the glass wall and get the service representatives from behind the laptops and out in the service bay helping customers, there was just one other car in the bay at the time I arrived. In addition, both times I have asked for a complementary car wash, and both times this was not done and I had to wait additional time for this to be done. And finally when I returned later in the day after being notified that the service was completed. I stood at the service area for 20 min looking for the service rep who was assigned to my vehicle. He was not there and so I finally had to go up to another person and ask for help. All I had to do is pick up my vehicle and it took more time than it should have. I would not assign a single agent but have a process where any available agent can service any customer. I purchased the extended maintenance plan and I am considered having it removed because of the service process is so time consuming. I do want to make certain that the service tech are wonderful people and are always nice. I think this is a dealership process issue, not a employee issue. More

My truck was involved in a recall and they handled it a-z I was happy with the way Hendrick Toyota demonstrates customer service from when you arrive to when you leave !!!! The people take the extra step and I was happy with the way Hendrick Toyota demonstrates customer service from when you arrive to when you leave !!!! The people take the extra step and it is real. More

Excellent informative Service provider Vladimir Jaravovich provided the information and details of the service provided in a clear concise manner. He is personable and answered all my ques Vladimir Jaravovich provided the information and details of the service provided in a clear concise manner. He is personable and answered all my questions making sure I understood. The time frame given was very helpful and was an time. Thank-you! More

Bait and Switch Tactics I had been using this dealership to service my cars and thought I would try shopping for a new car here. I used their online trade-in value tool and m I had been using this dealership to service my cars and thought I would try shopping for a new car here. I used their online trade-in value tool and made an appointment to see a salesperson. When I got there we looked at some cars and I explained that I would be using the equity from my trade to purchase new Toyota. I gave the car to the used car sales manager for an appraisal. He came back with a low ball offer that was $3000-$4000 below the value tool. I asked him why he was low-balling me when his sister dealership just down the road had the exact same car for sale(with more miles) for $7000 dollars more than he was offering me. I received no answer!! I ended up bringing the my trade(2003 Corvette) to their competitor Fred Anderson Toyota. They gave me a value towards the top of the online value tool for the car and we bought a new Camry for $800 less than Hendricks best price. These old school sales tactics just make people angry!! If you want to be treated right and get a fair deal go to Fred Anderson Toyota! More

Great Buying Experience I purchased an used vehicle at this location, also, I have been coming here for my other Toyota Corolla Servicing regularly (past 2 years). Andrew Ga I purchased an used vehicle at this location, also, I have been coming here for my other Toyota Corolla Servicing regularly (past 2 years). Andrew Garrison, is a great guy with excellent patience helped me to find an used vehicle in great condition and less miles driven. He is the best sales person I have seen so far and very best car buying experience. More

Customer Service Purchased a new 2013 Corolla in the summer of 2013 at Hendrick Toyota in Apex, NC.. Have been very pleased with the quality of the vehicle, the staff, Purchased a new 2013 Corolla in the summer of 2013 at Hendrick Toyota in Apex, NC.. Have been very pleased with the quality of the vehicle, the staff, and the work done by their service department. More

Truly exceptional. Danielle C. is truly exceptional with her customer service at Hendrick Toyota of Apex! This is the only place that I have my vehicle serviced. Danielle C. is truly exceptional with her customer service at Hendrick Toyota of Apex! This is the only place that I have my vehicle serviced. More

Great Service The service team was in contact with me throughout the day. They completed the maintenance that I requested, they recommended some work to have done, The service team was in contact with me throughout the day. They completed the maintenance that I requested, they recommended some work to have done, and they reported some things that were fixable but not worth the effort (like having to pull the dash to fix a bulb issue in a display). Thanks to the thoroughness of the service team, I feel very comfortable with this 4Runner as a safe and reliable vehicle for my 16 year old even as it crosses 200K miles. I am sure there is another Toyota in our future. More

Great Service Branden helped me today. He was very efficient and very personable. He made me feel right at home! He is indeed a great asset to your team. I always Branden helped me today. He was very efficient and very personable. He made me feel right at home! He is indeed a great asset to your team. I always feel comfortable and welcome here. More

Fantastic job! For quite some I have been taking my Toyota Highlander here for service and oil changes. Danielle, the service consultant, is always courteous and ve For quite some I have been taking my Toyota Highlander here for service and oil changes. Danielle, the service consultant, is always courteous and very helpful. My car was serviced ahead of the time promised (while I waited) and to top it off, it was washed. Fantastic job! More