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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,106 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,106 Reviews of Hendrick Lexus Northlake

January 03, 2024

Jackie the saleslady, and Jack the finance guy were fantastic to deal with. Very nice and clean dealership and the staff are very friendly. What a wonderful place to do business with! More

by Wstewart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Jackie Layne
Jan 05, 2024 -

Hendrick Lexus Northlake responded

W. Stewart, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Jackie and Jack provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

January 03, 2024

This was our first visit to this dealership since moving to NC in May, 2023. We were very pleased with our service. Chase was very quick and his communication was excellent. More

by laokeefe6762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Ms. O'Keefe! We so pleased to hear Chase provided you the 5-Star Lexus experience during your first visit and hope to be of service again in the future. Welcome to North Carolina and our Hendrick Lexus Northlake family!

January 03, 2024

The service is very nice, and pleasant place to be around: they take pride in what they do. More

by byronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Lucian Dobre, Jacob Cornell, Chase Ward, Ted Funk, Matt Monczynski, Marlene Seibles, Jasmine Scott, Omar Licout, Brock Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

Byronne, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

January 03, 2024

Chase Ward is my service rep, and I am extremely pleased with his service. He is professional and I must say that he goes a step above to make my visit a pleasant one. More

by lynn.gerspach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

Lynn, thank you so much for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for your loyalty!

January 03, 2024

Hendrick Lexus has a good service operation and their staff communicate well during the time the cars are there as well as for follow up. Chase Ward has been my advisor and does a very good job in workin More

by tvm01760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

TVM, thank you so much for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for your loyalty!

January 03, 2024

Chase ward was very professional. And all the service employees was nice. My wife even said this Dealership is 5 star all around. Very good service. More

by bradwi7830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake, Brad! We are honored to receive a double 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for being part of our Hendrick Lexus Northlake family!

January 03, 2024

Northlake Hendrick Lexus provides a great experience. The service specialist, Chase Ward is very professional and personable. He ensures that your vehicle service needs are met and top quality and detai More

by Sky's the Limit
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to passing along your kind words. Thank you for being part of our Hendrick Lexus Northlake family!

January 01, 2024

Very pleasant experience dealing with Jazz Pack. She recognized my veteran status and was very efficient in every step of the transaction. More

by lirunner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack
Jan 02, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Jazz and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team. Thank you for your service!

December 31, 2023

We had an excellent experience - everyone was professional and the customer service was above and betond More

by Sarahdaly13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine “Jazz” Pack , James Rafidi
Jan 01, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent visit to Hendrick Lexus Northlake, Sarah! We are thrilled to hear Jazz and James provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 29, 2023

I have to say when buying my Lexus, dealing with Jeremiah was a pleasure and he made the process easy. He followup with me when I first met him a month ago and due to his professionalism I decided when I w More

by Oliver9Shadow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi
Jan 01, 2024 -

Hendrick Lexus Northlake responded

Oliver, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Jeremiah provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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