Hendrick Lexus Northlake

Excellent Customer Service Had an excellent customer service experience. I took my Lexus in for a routine oil and lube. Eric Edwards took initiative to check Lexus database for Had an excellent customer service experience. I took my Lexus in for a routine oil and lube. Eric Edwards took initiative to check Lexus database for recalls on my LS460. He discovered one that was active. Eric is ordering the part and making arrangement to get it scheduled and install. He is very knowledgeable of Lexus. More

Terrific auto dealership. All of the employees make me feel as if I am a very special customer. I am shocked that the Hendricks employees remember my name and always address me by my name. Everything is feel as if I am a very special customer. I am shocked that the Hendricks employees remember my name and always address me by my name. Everything is top notch. More

Great service! We wore masks and there was seating outside while we waited for our car to be inspected. They sanitized it before they took it and sanitized it before they gave it back to us. The servi outside while we waited for our car to be inspected. They sanitized it before they took it and sanitized it before they gave it back to us. The service man we met with wore a mask as we did. More

The Lexus team at Northlake truly make you feel like family. This is my second vehicle purchase and it’s a pleasure every time. They were able to find a vehicle not listed and get it to the dealership b family. This is my second vehicle purchase and it’s a pleasure every time. They were able to find a vehicle not listed and get it to the dealership before it was sent to a wholesale auction. They made me feel highly valued and I will always recommend them to friends and family. More

I was disappointed by the lack of attention to detail. Went in for a tire inspection due to a small leak. Took 3 reminders to obtain the requested picture of the damaged area. Then, the picture was p Went in for a tire inspection due to a small leak. Took 3 reminders to obtain the requested picture of the damaged area. Then, the picture was presented to me without proper social distancing protocol! Could not view the picture prior to making a replacement decision :( More

Worked with new service agent today or new to Me.He did Worked with new service agent today or new to Me. He did not review work summary before I left property. This should be standard procedure. Worked with new service agent today or new to Me. He did not review work summary before I left property. This should be standard procedure. More

Matt Dubin was excellent. He was courteous, knowledgeable and helpful. The dealership was really nice. The waiting area/lounge was spacious, clean, bright and the seats were so comfortable. They provide a wi and helpful. The dealership was really nice. The waiting area/lounge was spacious, clean, bright and the seats were so comfortable. They provide a wide choice of coffees and soft drinks and plenty snack food to choose from. More

30,000 MILE SERVICE -- MATT DUBIN This is a first class dealership -- and -- every employee at this dealership is very professional - Matt Dubin has b This is a first class dealership -- and -- every employee at this dealership is very professional - Matt Dubin has been my service representative for the last several times that I have been here at Northlake ! Matt is excellent in every way ! He makes my visit very pleasant . More

Service and Inspection M'y vist, as always was well welcomed. Well pleased with service received; need for service was explained with all questions asked and answered. Hats M'y vist, as always was well welcomed. Well pleased with service received; need for service was explained with all questions asked and answered. Hats off to all involved especially to Eric Edwards, Service Advisor. More

I absolutely LOVE going to the Northlake Lexus dealership! My car is a 2015 Lexus and I ONLY take it to the Northlake Lexus. I trust their service department and Eric Edwards is my service expert. They alway My car is a 2015 Lexus and I ONLY take it to the Northlake Lexus. I trust their service department and Eric Edwards is my service expert. They always give me good advise and I trust their expertise. James is great to go to when you need a car. See how I know them and they know me and my family as well. You feel like you matter when you not only spend your hard earned money but you also feel like you're getting your money's worth. We have a great relationship and I refer everyone to this dealership! More