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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,098 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,098 Reviews of Hendrick Lexus Northlake

March 21, 2023

I love this dealership, everyone there always makes me feel special, like I belong! I appreciate Brock Ward for getting my 1st service done super fast and his communication was spectacular & a nice car cl More

by Jasmine
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Jasmine, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and Stuart and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 21, 2023

Hendrick Lexus Northlake is always very accommodating and works around my schedule. They are consistently friendly, knowledgeable, and professional. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 30, 2023 -

Hendrick Lexus Northlake responded

Anne, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

March 21, 2023

Brock Ward was very helpful. It was a very efficient visit and they fixed my noise problem. More

by dedurham
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 30, 2023 -

Hendrick Lexus Northlake responded

Dedurham, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 21, 2023

Very professional, very concerned about customer comfort, satisfaction, and going the extra mile to make customer feel valued. Very happy with salesperson Hussein Amir. More

by Tami.sappenfield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, Sean Cook, Hussain Amir
Mar 21, 2023 -

Tami.sappenfield responded

Thanks for a great customer buying experience. We highly recommend Hussain Amir. Hussain made us feel valued as a customer and was very professional and accommodating. Dr. and Mrs. George Sappenfield

Mar 21, 2023 -

Tami.sappenfield responded

Response above

Mar 30, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake, Tami! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 20, 2023

Great dealership with great individuals. Everyone I encounter was pleasant and knowledgeable. I left again as a satisfied customer. More

by Ndpndentgirl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackie Layne
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Jackie and our team! Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 14, 2023

Chase is the consummate professional and I truly enjoy working with him. Chase is amazing and very knowledgeable. More

by Kj
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 30, 2023 -

Hendrick Lexus Northlake responded

KJ, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and could not agree more with your kind words about Chase!

March 14, 2023

While the dealership had a good amount of pre-owned inventory, the ideal car for me was located at a different Hendrick location and was delivered to the Northlake lot so that I could continue to work More

by suthere3
Recommend Dealer
Yes
Employees Worked With
Brennan Gilreath
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Suthere, thank you so much for taking the time to share about your recent experience with Brennan and our team at Hendrick Lexus Northlake. We truly appreciate your 5-Star rating and look forward to passing along your positive feedback. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 11, 2023

I had a an excellent customer experience at this dealership. Everyone was so professional and friendly. Sean Cook was the finance manager who processed my car loan, and he made the transaction so si More

by Rashamod Torrance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sean Cook
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Rashamod, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Sean and our team and are thrilled to congratulate you on your new vehicle! Thank you for being part of our Hendrick Lexus Northlake family!

March 09, 2023

I bought my NX350 at this store and the service was terrific. Sean Cook my finance person was wonderful. I would recommend this location to anyone looking for a new or used car! More

by Tank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Robert Marock, Sean Cook
Mar 09, 2023 -

Tank responded

Hendrick Northlake has great service and terrific people! I highly recommend this location to anyone look to purchase a vehicle.

March 09, 2023

Everybody site that I have worked with is great. Always ready to answer questions and making sure that your needs are met. More

by aroni3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Ted Funk, Vinny Estrada, Jose Canas
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Aroni, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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