Hendrick Lexus Kansas City

Let me state this clearly, I enjoy the Lexus brand, the Lexus level of service and attention, as well as the delivery of a new Lexus automobile. I already own a Lexus, and am shopping for a new GS. I hav Lexus level of service and attention, as well as the delivery of a new Lexus automobile. I already own a Lexus, and am shopping for a new GS. I have dealt with Pam Swail in the past and, quite frankly, she is the only person I intend to deal with. Nothing against the other sales associates there, but Pam is so low pressure and makes the car buying process a joy instead of a chore. She will work hard with you as she has with me and several other Doctors that I have referred to Superior Lexus. They too have also enjoyed her personality, laid-back demeanor, and hard work at finding us exactly what we need. The dealership itself, I believe, is going to relocate to a new dealership next year. Thank goodness. This is a dinosaur of dealerships from the aspect that it's cramped and small. Thank you Pam, and thank you too Mr. Humbert (GM), for your wonderful attention to every need I've ever had. More

This service department is irresponsible; overlooks obvious problems; creates more problems because of their inability to outperform; and makes excuses when called out on it. When you have a problem th obvious problems; creates more problems because of their inability to outperform; and makes excuses when called out on it. When you have a problem they will try to squeeze every dime in their direction. They are very unprofessional in the fact that they don't remember who is the customer and who is paying the bill. Their belief is "if we make a mistake were human". While this may be true can you really trust a dealership that believes this, I mean when you travel abroad are you gonna say " it's okay, their human I forgive them while you are sitting on the side of the road in the desert. I will forever due to the irresponsible nature of this service department and lack of action to make the customer happy following a bad experience not take my Lexus back to this dealership. I have not exaggerated this review; this really happened. More

We are very satisfied customers! We purchased a pre-owned BMW 3 series. This is our 3rd car purchase from Superior. They provide excellent customer service. We have moved to Florida recently but when the tim BMW 3 series. This is our 3rd car purchase from Superior. They provide excellent customer service. We have moved to Florida recently but when the time comes my wife and I will still purchase our next vehicle from Superior Lexus. With all our family and friends still living in the Kansas City area we strongly recommend the service, sales, and support Mr Ulin and his teammates provide. More

We visited Superior Lexus South for service and came home with a newer car! While our service was being done, we went to the showroom and saw Steve Graham (who sold my parents a car a little over a year ago with a newer car! While our service was being done, we went to the showroom and saw Steve Graham (who sold my parents a car a little over a year ago)and started visiting with him. Long story short, we decided to trade in our 2007 RX on a 2009 RX. Mr. Graham was great to work with and never once did we feel we were dealing with a "car salesman". We felt he really had our best interest in mind and he gave honest straight-forward answers. We certainly appreciated his assistance and will definitely deal with him the next time we come for service and end up buying a car! :) More

Everyone I was in contact with was extremely helpful. They made buying a car painless. Roger worked with me to find the right vehicle for me and Dr. Tom showed me how to navigate through all the bells a They made buying a car painless. Roger worked with me to find the right vehicle for me and Dr. Tom showed me how to navigate through all the bells and whistles. Stephanie had all the documents ready to go and made the signing part really easy. I would encourage anyone who is in the car market to visit Superior Lexus South. More

The gentlemen we worked with were awesome. Jack worked to find what we wanted. Both men did an outstanding job! We would recommend this dealership to family and friends. find what we wanted. Both men did an outstanding job! We would recommend this dealership to family and friends. More

This is the 3rd Lexus I have bought from this dealership. They are always very helpful and knowledgeable. Steve Nochlin is an outstanding sales person. The service department is always good. Everything also They are always very helpful and knowledgeable. Steve Nochlin is an outstanding sales person. The service department is always good. Everything also always seems so clean. More

My experience with Superior Lexus was Great! They made a 1st time buyer feel very confident that she was making the right decision. JC the sales associate found me exactly what I was looking for. JC was v 1st time buyer feel very confident that she was making the right decision. JC the sales associate found me exactly what I was looking for. JC was very professional and a pleasure to work with. I was able to test drive the car on Friday and drove away in my 2007 Toyota Solara that following Monday. I am very happy with my car…. I LOVE IT! The staff and atmosphere at Superior Lexus was very friendly. I was always greeted with a smile and hand shake. I am very happy that I am now a part of the Superior Lexus family. More

we had a fantastic experience with purchasing our new hybrid vehicle. Roger and the Superior Lexus team are true professionals. I now have an appreciation for why someone would a) buy a Lexus and b) buy hybrid vehicle. Roger and the Superior Lexus team are true professionals. I now have an appreciation for why someone would a) buy a Lexus and b) buy from Superior Lexus. They are clearly good at what they do: from the no-pressure, consultative sales approach, to the finely detailed Delivery process in which we were acclimated to our new vehicle. My wife and I had a blast and enjoyed getting to know the folks in the process. More

Let's face it... The only enjoyable part of buying a new car is the new car smell as you drive home, right? Wrong. At least it's wrong if you're buying a new car from Superior Lexus. Everything about my car is the new car smell as you drive home, right? Wrong. At least it's wrong if you're buying a new car from Superior Lexus. Everything about my buying experience was fantastic. First, the staff at Superior Lexas is highly, highly professional. From the moment I walked in, to the moment I drove home in my new ES-350, I was treated with the utmost respect. I never felt like extras or unneeded add-ons were being forced upon me. My salesperson helped me find the car that was right for me. After choosing my car, the paperwork process was as painless as I have ever experienced. Before driving away, a wonderful member of the Superior Lexus team (I forget her name...) walked me through every knob, dial, button and gadget on my new car. I did not leave wondering to myself, "Now what does this thing do?". Of course, a dealship should also be judged upon the service provided after the sale. There is no dealership that compares to Superior Lexus. I have driven many makes and models of cars, and I almost always have them serviced by the dealership. Superior Lexus delivers the best service after the sale, the best attention to detail, AND the best service after the service, as they always make sure all of my needs were met with a follow-up call and e-mail. More