Hendrick Lexus Kansas City

I recently brought in my nX350H to check on my alt battery health and discuss possibility of installing a trickle charger. Jen my service rep was very helpful in getting this scheduled and checked an battery health and discuss possibility of installing a trickle charger. Jen my service rep was very helpful in getting this scheduled and checked and then discussing the pros and cons of whether I needed it or not after they provided a video showing it was in good health and charge. More

Jen Tracy provides top service. She is always efficient and consistent. She is a major reason I’ve had 4 different Lexus vehicles. I appreciate her personal approach and I feel l She is always efficient and consistent. She is a major reason I’ve had 4 different Lexus vehicles. I appreciate her personal approach and I feel like a valued customer. More

Jen Tracy is knowledgeable, dependable and always friendly. She always greet me with a smile. friendly. She always greet me with a smile. More

Simply first class! You owe it to yourself to experience amazing! Service Department in general and Jen Tracy in particular demonstrate excellence in everything tha You owe it to yourself to experience amazing! Service Department in general and Jen Tracy in particular demonstrate excellence in everything that they do. The service experience is a continuation of the treatment that starts with the purchase. Purchasing experience was actually enjoyable, unrushed and no pressure. This is a class operation from beginning to end. So far we have bought two here and see no reason to go anywhere else. More

Attempted to buy lease out for three months. No one called me back. A week before due date I was told 20 minutes and a hour and a 1/2 later I was sent outside to wait for car. I was told 7x the No one called me back. A week before due date I was told 20 minutes and a hour and a 1/2 later I was sent outside to wait for car. I was told 7x the person I was supposed to work with was helping other customers. As a reminder I am- was a customer. I love the car but service is non-existent and would say disrespectful. This is the first time I I left a negative review. Buying my car was supposed to be fun. I did not get a thank you. More

Jen Tracy is an experienced, knowledgeable and honest employee that I have worked with for 13 years. You will love her and be completely satisfied with her results. You'll drive away with a smile! employee that I have worked with for 13 years. You will love her and be completely satisfied with her results. You'll drive away with a smile! More

Nick Hernandez is a great service advisor. Repair work new tires, and an oil cha you should take off your shoes. I didn’t I didn’t know you hadn’t taken off your shoes. Take off your shoes. Repair work new tires, and an oil cha you should take off your shoes. I didn’t I didn’t know you hadn’t taken off your shoes. Take off your shoes. More

Jen Tracey has been a God sent. She has been so helpful in maintaining my 2016 NX 200t providing excellent service beyond what is required. She's the reason I keep coming back for She has been so helpful in maintaining my 2016 NX 200t providing excellent service beyond what is required. She's the reason I keep coming back for maintenance on my vehicle and will continue to do so. More

As usual, Nick Hernandez does an outstanding job and is a pleasure to work with!!! And Donovan did a great job of reviewing the check up and the findings. pleasure to work with!!! And Donovan did a great job of reviewing the check up and the findings. More

My experience with Hrndtick Lexus has always been excellent. This most recent visit was no exception. My adviser, Jen T. was great. She was very friendly and professional, explained everything, a excellent. This most recent visit was no exception. My adviser, Jen T. was great. She was very friendly and professional, explained everything, and answered all of my questions. I felt very valued as a customer. More