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Hendrick Lexus Kansas City

Merriam, KS

5.0
977 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 977 reviews

November 15, 2024

Craig Rossman, Service Department, provides excellent customer service and I would recommend Hendrix Lexus without reservation. More

by Tammyham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Nov 17, 2024 -

Hendrick Lexus Kansas City responded

Tammyham, it's experiences like yours that really keep us motivated!

November 15, 2024

Brian Veal continues to go above and beyond even Lexus's standard of customer service. He ensures his customers are well advised of services needed/completed in a timely manner. He truly puts the customer f More

by gtschwarga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Nov 19, 2024 -

Hendrick Lexus Kansas City responded

Gtschwarga, it's experiences like yours that really keep us motivated!

November 13, 2024

Always great doing business with Brian Veal at Hendrick Lexus. He is takes extreme care with his service clients and is very communicative about the process. The video of your car being serviced is a plus More

by shellyburgoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Nov 15, 2024 -

Hendrick Lexus Kansas City responded

Hello Shellyburgoon, thank you; we appreciate your feedback!

October 30, 2024

Best service from my service guy Robert Cheng. Greets me as I drive inside the service drive. More

by Rustam
Recommend Dealer
Yes
Employees Worked With
Robert Cheng
Nov 01, 2024 -

Hendrick Lexus Kansas City responded

Hello Rustam, thank you; we appreciate your feedback!

October 29, 2024

Lexus Service is the best. Brian Veal makes the process easy and informative. I especially like the video report of my Lexus. More

by nagel@ku.edu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Nov 01, 2024 -

Hendrick Lexus Kansas City responded

Nagel@ku.edu, we are glad we could help!

October 28, 2024

we endedup buying a car from Peter Clark. He did a great job finding us the right car. I will call him next time I need a car. More

by Graig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Clark
Nov 01, 2024 -

Hendrick Lexus Kansas City responded

Graig, thanks for your praise and kind comments about our team.

October 18, 2024

It's always a pleasure working Brian Veal. Always make you feel comfortable. He explains all the work being done. More

by Suem411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Oct 19, 2024 -

Hendrick Lexus Kansas City responded

Suem411, we're glad to hear you enjoyed your visit.

October 16, 2024

Brian went above and beyond to help. He was responsiveness and supportive. I highly recommend Lexus in Miriam. More

by ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Oct 19, 2024 -

Hendrick Lexus Kansas City responded

Ellen, we really appreciate your feedback!

October 09, 2024

They are simply the best in the business! They always take care of me, and I wouldn't go anywhere else. Brian Veal is an EXCELLENT service advisor!! You couldn't ask for a more knowledgeab More

by patmartin1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Oct 13, 2024 -

Hendrick Lexus Kansas City responded

Patmartin1050, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City!

October 08, 2024

Service advisor Craig Rossman was very efficient,courteous gave complete explanation of appointment and work was one as promised. More

by weldonwilhoit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig rossman 5 stars., Chetan “Cheeto” Sampat
Oct 13, 2024 -

Hendrick Lexus Kansas City responded

Weldonwilhoit, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City.

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