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Hendrick Lexus Kansas City

Merriam, KS

5.0
959 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 959 reviews

November 04, 2019

First-Class Service I purchased two cars from Hendrick Lexus Kansas City and both experiences were excellent. Peter Clark helped me on both purchases. Everyone was courte More

by Earl K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Clark
Nov 06, 2019 -

Hendrick Lexus Kansas City responded

Peter is the best! Thanks a Earl for the 5-stars and sharing about your experience with Peter! We appreciate your business! ~SusanLexus

November 02, 2019

Very good experience with Tom Trillin . Excellent job of teaching me how to use the new car options. Very patient and Knowledgeable. Alexai was also very helpful and accommodating ting. More

by Allen Lefko
Recommend Dealer
Yes
Employees Worked With
Tom Trillin sand Alexai Dowell
Nov 03, 2019 -

Hendrick Lexus Kansas City responded

Thank you Allen for the 5-stars! Dr. T is amazing and Alexai knows the vehicles inside and out as well! Enjoy your new Lexus and thanks again for the positive feedback! ~SusanLexus

October 28, 2019

5 Star Service convenient and quick check-in. Work completed on schedule and below price quoted. Detailed and knowledgeable answers to my question - highly recommen More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 30, 2019 -

Hendrick Lexus Kansas City responded

Thanks for the 5-Stars and positive feedback about your experience with Jen in our Service Department. We appreciate you trusting us with the service of your vehicle! -SusanLexus

October 24, 2019

All good Justin does a fine job Justin does a fine job. He explained the situation clearly and had a reasonable solution The area for children was used and helpful as we had to wai More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin combs
Oct 28, 2019 -

Hendrick Lexus Kansas City responded

Thank you Bruce for the 5-stars and positive feedback about your experience with Justin. We appreciate your business! ~SusanLexus

October 22, 2019

Nice people to deal with. Switching from a Honda Pilot to a Lexus. Was nervous to get a different vehicle, and there's alot to learn, but everybody was so patient with us. Ev More

by browny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayla, Gwen
Oct 24, 2019 -

Hendrick Lexus Kansas City responded

This is wonderful and we are always available to help! Thanks browny for the 5-stars and trusting us with your new Lexus! You will live! ~SusanLexus

October 18, 2019

Great Service Justin Combs did an excellent job taking care of my car while I waited comfortably in the lounge. Justin let me know what was being performed and whe More

by ksufans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Combs
Oct 19, 2019 -

Hendrick Lexus Kansas City responded

Thank you Ksufans! We appreciate the 5-stars and wonderful feedback about your experience with Justin Combs in our Service Department! We appreciate You! ~SusanLexus

October 16, 2019

Nice work I've had a couple Lexus in the past and really wanted to stay with it. Once I arrived in the area . all I seen was lexus everywhere. Types, colors, et More

by satin89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Fielder , Brandon and Kyle
Oct 17, 2019 -

Hendrick Lexus Kansas City responded

I love hearing such a wonderful review satin89! We appreciate your business and the fact that you have stayed loyal to the Lexus brand. When quality and reliability are important to most it's easy to see why it such a popular vehicle. You will love having your 6 month service appointments here as well! They are an Award Winning Service department! Thanks for your business and positive feedback about Bill! He is a great representative of our dealership too! Enjoy your new Lexus and we'll see you soon! -SusanLexus

September 23, 2019

Great service! Best in the MidWest! Don’t take your Lexus anywhere else! The are entirely competent in taking care of your vehicle’s service. You’ll be glad you did! More

by Pauls36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 25, 2019 -

Hendrick Lexus Kansas City responded

We love hearing this Pauls36! Thanks for the wonderful recommendation! It means so much to our Award Winning Service Department. Thanks again and have a wonderful day! -SusanLexus

September 23, 2019

Great people who Care Thankful for Susan Lexus (Suzann Rustvold) at Hendrick Lexus who truly cares about helping not just their customers but the entire community. This dea More

by KCinKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Rustvold
Sep 25, 2019 -

Hendrick Lexus Kansas City responded

Thank You so much KCinKC! I appreciate the kind words. It is our distinct honor to be able to volunteer and support many organizations but showing respect and honoring our service men and women and their families is one that means a lot to us at Hendrick! Thanks again for the 5-Stars but most importantly, thank you for your sacrifice and willingness to serve! God Bless. -SusanLexus

September 20, 2019

Good! Lee Hurley is a great employee. Went in just to check out a car, walked out with a car. Had no intention of buying one that day, but did so. There was a bit of haggling with the pric More

by Avalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Hurley
Sep 23, 2019 -

Hendrick Lexus Kansas City responded

Thank you for the 5-stars and most importantly your business! We appreciate the feedback regarding your experience with Lee! Have a great weekend! ~SusanLexus

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