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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

May 27, 2019

Simple and easy My salesman Pete was very helpful and made the whole car buying experience both simple and easy! I got the car I wanted without a lot of the riff raf More

by No hassle Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
May 28, 2019 -

Hendrick Lexus Kansas City responded

No hassle Nate- Thanks for the feedback about your experience with Pete. We strive for excellence and it sounds like you had an amazing experience. Enjoy your new vehicle and thanks again for the 5-Stars! -SusanLexus

May 24, 2019

Great Service Dept. Jen is the best service consultant... From the beginning to the end of the appointment, you know she has your best interest at heart. She makes sure y More

by Val2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
May 27, 2019 -

Hendrick Lexus Kansas City responded

Val2017- Thanks for the 5-Stars and letting us know about your experience working with Jen. She's the best and so are YOU! Thanks for choosing us! -SusanLexus

May 21, 2019

Brad in servive Brad Sheldon recently did an outstanding job with his perseverance and detail to locate a noise I was hearing in my car. He was determine to find the More

by CathyS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sheldon
May 22, 2019 -

Hendrick Lexus Kansas City responded

CathyS- Thanks for the 5-Stars and recognizing Brad Sheldon! We appreciate you choosing to service your vehicle with our Award Winning Service Team! -SusanLexus

May 06, 2019

Just a wonderfull service experience The entire service experience at this dealership is top notch! Easy to get an appointment, beautiful waiting area, friendly and helpful service advis More

by mikek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
william steinegar
May 07, 2019 -

Hendrick Lexus Kansas City responded

Mikek- So wonderful to hear you were happy with your service appointment! We appreciate that you choose to do business with our Award Winning Service Department. Have a great day! -SusanLexus

May 03, 2019

Customer Service is out of this world. I know her a Susan Lexus. She could not be any nicer even if she tried. She makes the buying experience such a pleasure. From the minute you walk in More

by Regina
Recommend Dealer
Yes
Employees Worked With
Susan Lexus
May 03, 2019 -

Hendrick Lexus Kansas City responded

Regina! What a generous thing to say! Customer Service is what Lexus us is all about and why I personally bought three cars from this dealership before joining them! Thank you for the 5-Stars but your friendship as well! You're the best! -SusanLexus

May 01, 2019

Got the job Done I went into dealership to buy specific car and it was located and a deal was struck. It was made pretty painless. It’s has been an overall very good More

by Ihatethesereviews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales and finance
May 03, 2019 -

Hendrick Lexus Kansas City responded

Thank You "ihatethesereviews" and because of your profile name, we feel very blessed to have received one! Thanks for the 5-Stars and I am thrilled to hear it was a quick and painless experience for you! You're the best! -SusanLexus

April 11, 2019

Making a Service Call a Painless experience. I have to come from Lawrence for repairs and so it is very important that the work is completed expeditiously and thoroughly. This proved to be the c More

by George1939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vail
Apr 16, 2019 -

Hendrick Lexus Kansas City responded

Thanks George1939 for the 5-Stars! We are grateful for your business especially since you drive over from Lawrence. If you ever needs us to come get it for service we do have the ability to do that for you and we would leave you with a loaner. Just keep in mind. We want you to have an amazing experience every time you choose to do business with us. -SusanLexus

April 11, 2019

Always Great Service After a long and messy winter, I needed my car detailed. I took it to the dealer's service dept. which made it easy as I got a loaner car. They did More

by Closson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 16, 2019 -

Hendrick Lexus Kansas City responded

Closson-I too love when the service department does the detail for me! So much easier and worth every penny. Let's hope Spring is finally here. Thanks for the 5-Stars and positive feedback. We appreciate you! -SusanLexus

April 05, 2019

Great service Brian was very easy to work with. The work was done in a timely manner. There is a small issue with drivers door but have spoken with Brian and will b More

by TerriD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vail
Apr 16, 2019 -

Hendrick Lexus Kansas City responded

Thanks TerriD for the 5-Star rating and positive feedback about your experience with Brian! He'll get that car door issue handled for you. We appreciate your business! -SusanLexus

March 28, 2019

Great experience Just purchased a new car and everything went great- from picking out to picking up. Highly recommend Dan Cundiff and Doc. They were very helpful and k More

by Hippie chick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cundiff, Doc
Apr 03, 2019 -

Hendrick Lexus Kansas City responded

Thank You Hippie chick! Dan and Doc are awesome so thanks for recommending them both! We appreciate all those stars and the positive feedback about your experience. Enjoy your new ride! -SusanLexus

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