Hendrick Lexus Kansas City

Top notch customer service I took my car in due to a recall notice. While there they also fixed 2 items that they found thatv were under warranty. They gave me a loner car and I took my car in due to a recall notice. While there they also fixed 2 items that they found thatv were under warranty. They gave me a loner car and were great about communicating everything they did with my car. My service rep was very professional and knowledgeable. Hendrick Lexus' customer service is top notch! More

Excellent Purchase Experience! Great folks to deal with from the sales team to the finance director. I couldn't have had a better experience with closing and the delivery of my new Great folks to deal with from the sales team to the finance director. I couldn't have had a better experience with closing and the delivery of my new ride. I look forward to servicing my vehicle here as the staff is knowledgeable and very courteous of my time. More

An AMAZING car buying experience! My wife and I had one of the most pleasant car dealer experiences of our almost 50 years of car buying. Most car sales people look at someone enterin My wife and I had one of the most pleasant car dealer experiences of our almost 50 years of car buying. Most car sales people look at someone entering their showroom as "a sale possibility" instead of a customer. We entered the Hendrick Lexus Shawnee dealership and were greeted by Jon Catt and Kyle Turnbull who immediately impressed us with the fact that they were more interested in "listening" to our wants and needs than they were in just selling us a car. We weren't just a possible sale, we were a "customer". After the sale, were impressed by April Biehl (sales director) and in the Executive General Manger, Nick Karras both taking time to make sure we were treated like we wanted to be treated. Upon delivery of our car, we met Dr. Tom Trillin who was incredibly excited about showing us all the new technology features in our new car - he was amazing! We visited five car dealerships just to see what was available in new cars that we might like - no other dealership (PEOPLE) took as much time and showed a genuine desire to help us as Hendrick Lexus in Shawnee. More

Exceptional The best service I've ever had from any dealership, Justin Combs was very helpful in the care and details of my vehicle...world class !! The best service I've ever had from any dealership, Justin Combs was very helpful in the care and details of my vehicle...world class !! More

Ramon is the best I bought my car in 2017 since then Ramon has answered a every question and has gone out of his way to help me. He’s the best I bought my car in 2017 since then Ramon has answered a every question and has gone out of his way to help me. He’s the best More

Excellent service -- always above expectations! The Hendrick Lexis team in Merriam is the best. Justin Combs always gets my service scheduled easily, and it's done right the first time. Friendly, pr The Hendrick Lexis team in Merriam is the best. Justin Combs always gets my service scheduled easily, and it's done right the first time. Friendly, professional, competent, and efficient -- excellent service above expectations!! More

Maintenance Great service and professionalism. Pleasant atmosphere. All issues were dealt with in a timely fashion. Brad was especially helpful and accommodatin Great service and professionalism. Pleasant atmosphere. All issues were dealt with in a timely fashion. Brad was especially helpful and accommodating Also service area extremely clean . More

Great car buying experience Alexai was extremely easy to work with, knowledgeable and professional. This is our 6 Lexus from Hendrick, we love the customer service. We would hig Alexai was extremely easy to work with, knowledgeable and professional. This is our 6 Lexus from Hendrick, we love the customer service. We would highly recommend him. More

SusanLexus' passion for customer service is unparallelled! From the minute you mean SusanLexus, you can see that she is truly passionate about the Lexus product and about providing the best service to the cust From the minute you mean SusanLexus, you can see that she is truly passionate about the Lexus product and about providing the best service to the customer. I would recommend stopping in for great customer care here. More

Service Brian is a consummate professional. Everything was exceptional. He said it would be done by 3:30 PM, and it was. I also appreciate the ability to Brian is a consummate professional. Everything was exceptional. He said it would be done by 3:30 PM, and it was. I also appreciate the ability to have a loaner car. More