Hendrick Lexus Kansas City

The service department at Hendrick’s is top notch. Everyone seems focused on the job at hand, while being friendly and courteous. Justin Combs is a knowledgeable, professional service representative. Everyone seems focused on the job at hand, while being friendly and courteous. Justin Combs is a knowledgeable, professional service representative. He is never too busy to answer my questions. More

Fast and Friendly When I schedule an appointment with this dealership, they get me in and out within a reasonable amount of time. They keep me informed if there are any When I schedule an appointment with this dealership, they get me in and out within a reasonable amount of time. They keep me informed if there are any impending issues with the service and always review the details of the service provided. I especially enjoy the car wash that is provided with every service. More

Justin made sure that my issue was taken care of. They were fast and the job was done well. They even finished a couple of days before. Thanks Justin! were fast and the job was done well. They even finished a couple of days before. Thanks Justin! More

Been going there for years. This is our 3rd lexus. Sales, Service and maintenance staff have all been pleasant to work with now and past. Service and maintenance staff have all been pleasant to work with now and past. More

TECHNOLOGY WIZARD TRILLIN THOMAS---AKA DR. T. BEST LEXUS TECH MAN I KNOW. I WENT IN FOR HELP WITH MY PHONE AND CAR CONNECTIONS. AMAZING WHAT I LEARNED ABOUT THE 450H TRILLIN THOMAS---AKA DR. T. BEST LEXUS TECH MAN I KNOW. I WENT IN FOR HELP WITH MY PHONE AND CAR CONNECTIONS. AMAZING WHAT I LEARNED ABOUT THE 450H. KNOW THIS MAN AND YOUR LIFE WILL BE BETTER FOR IT. RON W. More

Dr. Tom is a true gem. He knows everything there is to know about your Lexus and will explain how things work thoroughly and patiently. He’s never too busy to take the time to help you. Hendricks Lexus is know about your Lexus and will explain how things work thoroughly and patiently. He’s never too busy to take the time to help you. Hendricks Lexus is so lucky to have him. More

Phenominal service I've bought several cars at this dealer. While I've used several different sales staff, Dr. Tom has always been a constant who helps by ensuring I le I've bought several cars at this dealer. While I've used several different sales staff, Dr. Tom has always been a constant who helps by ensuring I leave the dealer knowing how to use my new car. Dr. Tom has helped me for the past 6 years starting with my 2013 ES up to my 2019 LS as well as giving my family incredible service. I was beyond impressed when I recently purchased a LS 500. Dr. Tom spent so much time with me going trough all of the menus and different options, and there are a lot on the LS, to ensure I know what everything does. He continues to make himself available to me for random questions about things that I forgot. He is definitely a key person to this dealership's success. For this purchase, I worked with Shayla Bates. Initially, I just went in to see what kind of a deal they would be willing to make on an LS 500. They gave me more than I was expecting for my trade and matched where I wanted to be on the price of the new car. She was very easy to work with, and I absolutely love the LS 500 I purchased. More

Tom Trillin has helped me numerous times to teach me how to get the best use out of the many wonderful features of my new Lexus. He is a very knowledgeable and patient instructor. I just finished a leaning to get the best use out of the many wonderful features of my new Lexus. He is a very knowledgeable and patient instructor. I just finished a leaning session this morning which had More

A great service center thank you. Service Consultant Brian Veal did a great job getting my problem taken care in a timely manner with little effort on my part and thank you. Service Consultant Brian Veal did a great job getting my problem taken care in a timely manner with little effort on my part and thank you. More

We recently bought a new ES 350. Tom Trillin took us through our new vehicle and did an excellent job as always! He’s very thorough and very knowledgeable! He’s also very patient! Always wonderful to wo through our new vehicle and did an excellent job as always! He’s very thorough and very knowledgeable! He’s also very patient! Always wonderful to work with!!! More