Hendrick Lexus Kansas City

These guys do not want to sell cars! I have tried to work with this dealer to purchase Certified, Pre-ownd or lease new Lexus RX350. However, my sales experience has been the worst of any I have tried to work with this dealer to purchase Certified, Pre-ownd or lease new Lexus RX350. However, my sales experience has been the worst of any dealership in Kansas City Metro to date. These guys do not know how to sale and do not seem to need the business; not enough to earn it. I waited around on the lot for 15 mins after Wife providing drivers license to test drive a car that never showed up. Left dissatisfied but still called back and tried to make a deal; sales team have no ability to negotiate nor desire to work to earn your besiness. The internet sales team specifically are inept. Qoute "Market Value" like everyone does not have TrueCar, KBB, etc. at our fingertips and know exactly what cars are worth and available in the area. My Wife really wanted another Lexus, but at this point, I will be giving Baron BMW my business. They are hungry try and earn and keep your business. If you must have an Lexus, I'd advise you seek a dealership in a nearby City and not deal with Hendrick. More

Excellent customer service Diagnosis easily made; parts ordered; new appointment made. Brian Veal is the best! I appreciate the professional courtesy, always a smile, and overa Diagnosis easily made; parts ordered; new appointment made. Brian Veal is the best! I appreciate the professional courtesy, always a smile, and overall kindness of the entire staff. More

Hendrick Lexus Service So far Hendrick Lexus Service in Merriam, KS, is everything I expect from a Lexus dealership. Justin (in Service) is tops. Love their people and servi So far Hendrick Lexus Service in Merriam, KS, is everything I expect from a Lexus dealership. Justin (in Service) is tops. Love their people and service. More

Great Dealership, Great Service After purchasing LEXUS vehicles from three other dealerships over the years, I visited Hendrick-Merriam in February and selected an Rx350. Frankly, it After purchasing LEXUS vehicles from three other dealerships over the years, I visited Hendrick-Merriam in February and selected an Rx350. Frankly, it was a pleasant process as both the sales associate and sales manager were very professional and nice to work with. For both the 5000 and 10,000 mile services, the process was both efficient and professional. The waiting area, quiet room and amenities are second to none. Thanks, Hendrick.. More

Great buying and service experience Hendrick Lexus made the buying and delivery experience an easy and stress free experience. They made certain to find the vehicle of choice for us to c Hendrick Lexus made the buying and delivery experience an easy and stress free experience. They made certain to find the vehicle of choice for us to consider and were very patient as we decided on model, color, and options. More

New UX The sales team prep team were efficient and quick to follow up. It was a pleasant experience and one I can recommend to my friends. I’ve bought many The sales team prep team were efficient and quick to follow up. It was a pleasant experience and one I can recommend to my friends. I’ve bought many cars from Hendrick and it has always been a good process. More

A very pleasant buying experience This is the second car I've purchased from Hendricks Lexus in the last year and both times have been a fairly painless experiences. That is saying a This is the second car I've purchased from Hendricks Lexus in the last year and both times have been a fairly painless experiences. That is saying a lot for me because I hate the car buying experience. But this was a joy compared to most past experiences at dealers. We negotiated some but there wasn't the usual, long drawn out back and forth dance you do with dealerships where they try to wear you down and insult your intelligence. They were very fair with me on our trade in and the financing was done "in house" and was taken care of in reasonable time. The salesperson was very helpful and knowledgeable. I'll probably start looking here first, next time I go car shopping. More

Professional, efficient and personal. Jenny was professional yet took a personal attitude toward me and service needs. Jenny was precise in her explanation of service findings for my car. Jenny was professional yet took a personal attitude toward me and service needs. Jenny was precise in her explanation of service findings for my car. More

I had my 5ooo mile check up great service!!! First of all I spoke to service manager Chris Clark told him what I need he took care of my request which was a 5K check up, got my car taken care of First of all I spoke to service manager Chris Clark told him what I need he took care of my request which was a 5K check up, got my car taken care of right away. I would recommend Hendrick Lexus south to any Lexus owner. More

Great experience Took me when I arrived and delivered my car when said. Able to make a. Appointment when I wanted too. Survive personnel were very friendly. Took me when I arrived and delivered my car when said. Able to make a. Appointment when I wanted too. Survive personnel were very friendly. More