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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

October 22, 2019

Nice people to deal with. Switching from a Honda Pilot to a Lexus. Was nervous to get a different vehicle, and there's alot to learn, but everybody was so patient with us. Ev More

by browny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayla, Gwen
Oct 24, 2019 -

Hendrick Lexus Kansas City responded

This is wonderful and we are always available to help! Thanks browny for the 5-stars and trusting us with your new Lexus! You will live! ~SusanLexus

October 18, 2019

Great Service Justin Combs did an excellent job taking care of my car while I waited comfortably in the lounge. Justin let me know what was being performed and whe More

by ksufans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Combs
Oct 19, 2019 -

Hendrick Lexus Kansas City responded

Thank you Ksufans! We appreciate the 5-stars and wonderful feedback about your experience with Justin Combs in our Service Department! We appreciate You! ~SusanLexus

October 16, 2019

Nice work I've had a couple Lexus in the past and really wanted to stay with it. Once I arrived in the area . all I seen was lexus everywhere. Types, colors, et More

by satin89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Fielder , Brandon and Kyle
Oct 17, 2019 -

Hendrick Lexus Kansas City responded

I love hearing such a wonderful review satin89! We appreciate your business and the fact that you have stayed loyal to the Lexus brand. When quality and reliability are important to most it's easy to see why it such a popular vehicle. You will love having your 6 month service appointments here as well! They are an Award Winning Service department! Thanks for your business and positive feedback about Bill! He is a great representative of our dealership too! Enjoy your new Lexus and we'll see you soon! -SusanLexus

September 23, 2019

Great service! Best in the MidWest! Don’t take your Lexus anywhere else! The are entirely competent in taking care of your vehicle’s service. You’ll be glad you did! More

by Pauls36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 25, 2019 -

Hendrick Lexus Kansas City responded

We love hearing this Pauls36! Thanks for the wonderful recommendation! It means so much to our Award Winning Service Department. Thanks again and have a wonderful day! -SusanLexus

September 23, 2019

Great people who Care Thankful for Susan Lexus (Suzann Rustvold) at Hendrick Lexus who truly cares about helping not just their customers but the entire community. This dea More

by KCinKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Rustvold
Sep 25, 2019 -

Hendrick Lexus Kansas City responded

Thank You so much KCinKC! I appreciate the kind words. It is our distinct honor to be able to volunteer and support many organizations but showing respect and honoring our service men and women and their families is one that means a lot to us at Hendrick! Thanks again for the 5-Stars but most importantly, thank you for your sacrifice and willingness to serve! God Bless. -SusanLexus

September 20, 2019

Good! Lee Hurley is a great employee. Went in just to check out a car, walked out with a car. Had no intention of buying one that day, but did so. There was a bit of haggling with the pric More

by Avalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Hurley
Sep 23, 2019 -

Hendrick Lexus Kansas City responded

Thank you for the 5-stars and most importantly your business! We appreciate the feedback regarding your experience with Lee! Have a great weekend! ~SusanLexus

September 04, 2019

Lexus IS great I always appreciate the prompt attention to me when I bring my car in. I had to have a loaner since I did not have time to wait. The car I was given More

by nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie
Sep 06, 2019 -

Hendrick Lexus Kansas City responded

Thanks Nancy for the awesome feedback. Willie is awesome, isn't he? We appreciate being able to assist you! -SusanLexus

August 31, 2019

Great experience as always. My experience is always great at Hendrick. They always get me in a loaner and on my way as quick as possible. All service is explained in great detail More

by Bora32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian veal
Sep 05, 2019 -

Hendrick Lexus Kansas City responded

Thank you Bora32 for the 5-stars and the kind feedback! We appreciate having you as a customer! ~SusanLexus

August 29, 2019

Service of Lexus Always great service when I take the Lexus in for service. The waiting area is always clean and all the techs are helpful. I have never been disappoin More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny
Aug 30, 2019 -

Hendrick Lexus Kansas City responded

Thank You Susan for the 5-Stars and positive feedback about working with Jen and our Service Department! We appreciate your loyalty! Have a wonderful holiday weekend! -SusanLexus

August 28, 2019

Community-Minded Dealer Hendrick Lexus really cares about you as a person. They are driven by finding a great fit for everyone for their specific needs and truly is motivated More

by jenna77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Rustvold
Aug 30, 2019 -

Hendrick Lexus Kansas City responded

Thank You Jenna77 for the 5-Stars and positive feedback. We strive to provide each guest with an amazing experience! We appreciate you letting us know how we are doing. Have a wonderful week! -SusanLexus

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