Hendrick Lexus Kansas City

Very Helpful and understanding Both the service and sale are very Helpful and understanding. I needed service and Justin Combs was able to get me in and out within 3 hours of calli Both the service and sale are very Helpful and understanding. I needed service and Justin Combs was able to get me in and out within 3 hours of calling him for an appointment. Justin is very good at his job. More

My whole family loves working with Justin (and the chips)! The dealership is always clean and easily accessible. My kids ask to go to Lexus and “hang out”. chips)! The dealership is always clean and easily accessible. My kids ask to go to Lexus and “hang out”. More

Clean, helpful, and efficient I took my car into Hendrick Lexus for the first time March 9, 2020. From the start of the experience to the last, the staff was prompt, friendly helpf I took my car into Hendrick Lexus for the first time March 9, 2020. From the start of the experience to the last, the staff was prompt, friendly helpful and made me feel valued as a customer. The waiting area was immaculate and well-stocked. I would highly recommend! More

Always a great experience One of the reasons I chose Lexus was it is a Hendrick dealership. My last car also was from a Hendrick dealership and they spoiled me in every way fro One of the reasons I chose Lexus was it is a Hendrick dealership. My last car also was from a Hendrick dealership and they spoiled me in every way from sales to service. From the moment I walked in to the beautiful showroom every Hendrick Lexus employee was welcoming and offered to assist. The Sales Manager connected me with a wonderful Sales Person who knew his cars and provided answers to questions I hadn’t yet thought of. When the car I was interested in purchasing wasn’t in their stock they found what I wanted and kept me appraised of the process until it was located. Upon deliver, the Lexus Delivery Specialist explained the technology, which I was a bit intimidated by, so it was easy to understand and remember. Hendrick knows how to take excellent care of customers! More

Best Keep Secret (Kansas City) It’s not often that I set down and submit a review for any service(s) that I have received over the years. (Can you guess how many?) If I do 1 review It’s not often that I set down and submit a review for any service(s) that I have received over the years. (Can you guess how many?) If I do 1 review before I die this must be the one. I have purchased allot of cars, trucks over my lifetime. To give you an idea of how many dealerships I have worked over the years. Here is a list of just a few of the cars, there were Z-28’s, Rally Sports, Corvettes, then there were all of those BMW’s “18” (first M3 in Kansas City) 325’s, 528’s and 530’s and let’s not forget the Datsun 240z, 300’s. Almost forgot the Nissan Murano’s. Which brings me to my current crop of cars. What I am trying to say I have purchased over 40 cars in lifetime. But no dealership in my lifetime has ever provide the level of service(s)customer care and friendliness that I have had received from Hendrick Lexus Kansas City North. Yes, we all know that living in Kansas City, affords us the luxury 2 Hendrick Lexus dealerships. I have purchased Lexus’s from both, that said the south store does not even come close to the level of care (purchasing) that the North store has provided and still does today. That was validated again last week when I had purchase a new Rx350. So do yourself a favor; purchase your next Lexus from the Hendrick Lexus Kansas City North when you get that itch to buy something new, not only will you save money on dealership fees (half of what they are from the south store) there is a fantastic staff at the Hendrick Lexus Kansas City North. Do yourself a favor make the drive and visit with staff, too get you started let me provide you with the names of the of just a few that dealt with Lance Swenson, Hayden Walker, Corey Goff and be sure to say hello to April Biehl (She Loves the attention!). You will not be disappointed! More

Attentive, professional Misplaced alert regarding air bag problem was solved immediately. Service manager was exemplary in professionalism and courtesy. Service technician ex Misplaced alert regarding air bag problem was solved immediately. Service manager was exemplary in professionalism and courtesy. Service technician explained issue with clarity and offered excellent overall assistance. Well done all around. More

This weekend we purchased our seventh Lexus in 25 years, This weekend we purchased our seventh Lexus in 25 years, our sales person, Rick Miller has been there for every one of those purchases and has done This weekend we purchased our seventh Lexus in 25 years, our sales person, Rick Miller has been there for every one of those purchases and has done a tremendous job, this time we also had the pleasure of working with Kyle the sales manager, and he helped everything come together nicely. As always, Dr. Tom did a tremendous job delivering our new RX 350, he takes the time to show you everything you need to know about your new car. A very special thank you to Chris Clark, the service manager, for going way above and beyond to make this purchase extra special! Thanks to everyone at Hendrick Lexus Kansas City for making us continue to feel like part of the family! More

I was very quickly allowed an appointment to check out what was wrong with my car. My favorite service advisor was available as she knew the car’s history from a recent visit. Saved much time and effort what was wrong with my car. My favorite service advisor was available as she knew the car’s history from a recent visit. Saved much time and effort. More

Excellent Customer Service I took my car in for its 35k service. I drove my car into the garage waiting area. While I was waiting for my service technician, four different peo I took my car in for its 35k service. I drove my car into the garage waiting area. While I was waiting for my service technician, four different people came up to me within a matter of 1 or 2 minutes and asked me if I had been helped. My service technician was very pleasant, helpful and thorough. More