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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

November 21, 2019

Holy Cow, this place is a palace! Seriously, y'alls showroom is gorgeous! I'm a Sales Consultant for a local Jeep dealership, and while we're #1 at what we do, Hendrick Lexus makes ou More

by Serafan42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guinevere Ragan, Afnan Jut, Melanie Vila, April Biehl
Nov 25, 2019 -

Hendrick Lexus Kansas City responded

Now that’s an amazing review and we are grateful to have your daughter working with us! Hendrick Lexus is a gorgeous facility and it’s important to us to keep it that way for our guests. I assure you those technicians really do work on cars back in the shop! Thanks again for the positive feedback and raising such a wonderful daughter! ~SusanLexus

November 15, 2019

Waiting for service. I had to wait about 10 minutes to get a service representative after I pulled in to the service area. After I began my appointment with Becky, everyt More

by jbeins52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Voyles
Nov 18, 2019 -

Hendrick Lexus Kansas City responded

Jbeins52-Thank you for providing positive feedback about your experience with Becky. We appreciate you! ~SusanLexus

November 14, 2019

As usual Tom Trillin did an excellent job of helping me learn more about the operation of my new Lexus.He is the most patient qualified teachers that every one that he happily councils will attest to, Alle More

by Allen Lefko
Recommend Dealer
Yes
Employees Worked With
Tom Trillin
Nov 18, 2019 -

Hendrick Lexus Kansas City responded

Thank you Allen! Dr. Trillin is a gem and such a patient instructor! We appreciate your business and positive feedback! Enjoy your new Lexus! ~SusanLexus

November 10, 2019

Friendly and knowledgeable. This dealership has friendly employees. I am able to get in for service at a reasonable time and it is convenient to get in and out. More

by Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 12, 2019 -

Hendrick Lexus Kansas City responded

Thank You Wilson for the 5-stars and positive feedback about your experience with our service team! We appreciate the you choose us to have your service work done! Thank You. -SusanLexus

November 04, 2019

Always fast and friendly. Service is very fast and I appreciate it. Time is always important. They even found a nail in my tire that I had no idea. Great job More

by John
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 06, 2019 -

Hendrick Lexus Kansas City responded

Awesome feedback John! Happy we could provide a positive experience. Have a great week! ~SusanLexus

November 04, 2019

Always the best service, personable and dependable. I have been a Lexus owner with Hendrix servicing my cars for more than 15 years and I have never had a disappointing experience. More

by Brittol
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Nov 06, 2019 -

Hendrick Lexus Kansas City responded

Thank you for the 5-stars and positive comments. We appreciate the loyalty! ~SusanLexus

November 04, 2019

First-Class Service I purchased two cars from Hendrick Lexus Kansas City and both experiences were excellent. Peter Clark helped me on both purchases. Everyone was courte More

by Earl K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Clark
Nov 06, 2019 -

Hendrick Lexus Kansas City responded

Peter is the best! Thanks a Earl for the 5-stars and sharing about your experience with Peter! We appreciate your business! ~SusanLexus

November 02, 2019

Very good experience with Tom Trillin . Excellent job of teaching me how to use the new car options. Very patient and Knowledgeable. Alexai was also very helpful and accommodating ting. More

by Allen Lefko
Recommend Dealer
Yes
Employees Worked With
Tom Trillin sand Alexai Dowell
Nov 03, 2019 -

Hendrick Lexus Kansas City responded

Thank you Allen for the 5-stars! Dr. T is amazing and Alexai knows the vehicles inside and out as well! Enjoy your new Lexus and thanks again for the positive feedback! ~SusanLexus

October 28, 2019

5 Star Service convenient and quick check-in. Work completed on schedule and below price quoted. Detailed and knowledgeable answers to my question - highly recommen More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 30, 2019 -

Hendrick Lexus Kansas City responded

Thanks for the 5-Stars and positive feedback about your experience with Jen in our Service Department. We appreciate you trusting us with the service of your vehicle! -SusanLexus

October 24, 2019

All good Justin does a fine job Justin does a fine job. He explained the situation clearly and had a reasonable solution The area for children was used and helpful as we had to wai More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin combs
Oct 28, 2019 -

Hendrick Lexus Kansas City responded

Thank you Bruce for the 5-stars and positive feedback about your experience with Justin. We appreciate your business! ~SusanLexus

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