Hendrick Lexus Kansas City

Very personal service. Great waiting room. I especially liked the environmentally attention to detail. Brian was amazing and was not pushy about selling me service. liked the environmentally attention to detail. Brian was amazing and was not pushy about selling me service. More

Wonderful Dealership From the moment we entered the dealership until we left everyone made sure we were well taken care of. Chris and Willie in service were great in answe From the moment we entered the dealership until we left everyone made sure we were well taken care of. Chris and Willie in service were great in answering our questions and ensuring our car was correctly serviced. We did not have a delivery appointment, but Dr Tom Trillin made time in his busy schedule for us and was great in explaining all the electronic and navigational items in the care. He made sure we were taken care of. There should be a category of 5+ stars for everyone. More

Absolutely wonderful! Our experience at the Hendrick Lexus of Kansas City in Merriam was wonderful. From the manager Sam, who wasn't too busy to come out and introduce hims Our experience at the Hendrick Lexus of Kansas City in Merriam was wonderful. From the manager Sam, who wasn't too busy to come out and introduce himself and answer whatever questions we had. To the sales person Peter C. who assisted us in purchasing our second Lexus. Then there was Dr. Tom who not only educated me on my first Lexus, but I had the opportunity of working with him on the second one as well. He sat patiently with me and answered all my many questions. Never thought I would have to take a class to learn about a car, but if you do, Dr. Tom is the man. And last but certainly not least, Justin C in the Service Department. I so appreciate him. He's honest and tells me what he thinks about whatever issue. We purchased the Oil Plan so I just come in and get my oil changes, filter change or whatever, but I know Justin is going to take care of me. I truly appreciate him. I love my Lexus. I had the first one a while and the only problem I had was a nail, so once decided, it was easy to choose the Lexus the second time and at Hendrick Lexus in Merriam. Thank you Sam, Peter, Dr. Tom and Justin! Everyone should have such a wonderful experience when purchasing a vehicle. More

Great service. Service managers are most helpful. He noticed that my child car seat was loose. He immediately had it fixed. Wish the car could have been washed but too cold. noticed that my child car seat was loose. He immediately had it fixed. Wish the car could have been washed but too cold. More

Buying new 2020 300H. I was in today to trade up to new model. The salesperson was a young man named Alexai. After 49 years in the insurance and investment business , I fee I was in today to trade up to new model. The salesperson was a young man named Alexai. After 49 years in the insurance and investment business , I feel I know a professional when I see one. Wow! What an experience. I felt more like I was going on a guided tour rather than buying a new car. He was very knowledgeable and extremely professional. I would have been pleased and proud to have had him on my sales team. Im sure his future can only become brighter. Sincerely Ralph Ford,Lutcf, and CFP. More

Dr Tom Trillin's school for tech challenged Dr. Tom Trillin was not only extremely knowledgeable but also patient and thorough in his explanations. I know I can come to him whenever I will have Dr. Tom Trillin was not only extremely knowledgeable but also patient and thorough in his explanations. I know I can come to him whenever I will have a problem. My new car has many bells and whistles and he seems to know them all. What a wonderful employee you have in Dr. T. More

The dealership was very clean, nice that they had coffee an water with snacks as well. There was no hassle when looking at cars, an I was welcomed as soon as I hit the door. an water with snacks as well. There was no hassle when looking at cars, an I was welcomed as soon as I hit the door. More

My leasing experience at Hendrick Lexus of Kansas City was made so much more enjoyable by the personal help of 2 very special people . Dr. Tom Trillin was simply incredible!!! Dr. Tom was patient and kno was made so much more enjoyable by the personal help of 2 very special people . Dr. Tom Trillin was simply incredible!!! Dr. Tom was patient and knowledgeable when explaining all the equipment on my new car. I call him my Guru of Gadgets!!! My salesperson, Jessica Smith, took me for a test drive and spent all the time necessary to making my leasing experience so pleasant. THANK YOU DR. TOM TRILLIN and JESSICA SMITH!!! More