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Hendrick Lexus Kansas City

Merriam, KS

5.0
977 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 977 reviews

September 09, 2020

Nick is always helpful and puts a personal touch to even simple service. 60k on this Lexus will buy again with service dept like this More

by Dalehadlock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank You Dale! Nick is the best and we so appreciate your business. -SusanLexus

September 09, 2020

Brian is a great service person that treats you like family. He takes time to explain what needs to be done and why very helpful More

by Ronalddoyon@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal, Chetan “Cheeto” Sampat
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank You Ronald for the positive feedback about Brian! We appreciate your business in Service and Sales Departments! Have a wonderful day! Go Chiefs!!! -SusanLexus

September 08, 2020

We live over 2 hours away from Hendrick Lexus. It was well worth the trip. Thomas Nielson was wonderful to work with, there was no pressure, he was professional and took great care of us. He made sure More

by kaw3021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Nielson, Reggie Chapman
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank you for making the drive and sharing about your experience with our teammates! We appreciate your business and the 5-stars! Enjoy! ~SusanLexus

September 06, 2020

I want to thank Adrian Rivera, Chetan Sampat, Ramon Conway and Antonio Jacobo, for their great customer service and helping make buying a car so stress free and the process as smooth as possible. Adri More

by BM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Rivera, Ramon Conway, Antonio Jacobo, Chetan “Cheeto” Sampat
Sep 08, 2020 -

Hendrick Lexus Kansas City responded

Wow! What a wonderful summary of your experience with our teammates! We appreciate you and your family! It was an honor to assist you. Thank you for your business and welcome to the Lexus family! ~SusanLexus

September 04, 2020

My experience was outstanding as per usual. Becky provides great customer service and always takes great care of me. I appreciate the ease of having my car serviced. More

by Hilarysnow11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Voyles
Sep 07, 2020 -

Hendrick Lexus Kansas City responded

Thank you for sharing about your experience with Becky! We appreciate you choosing to service with us! ~SusanLexus

September 03, 2020

The service was excellent,!! Brian is very professional, courteous and prompt. The loan vehicle was clean. My vehicle was washed and even the gas tank was topped for me to drive long distance. More

by Deepak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Sep 07, 2020 -

Hendrick Lexus Kansas City responded

Awesome! Thank you for sharing your experience! We appreciate your feedback! ~SusanLexus

September 02, 2020

Hendrick Lexus has always done an excellent job from start to finish. This includes both sales and service. Joel O’Fallon MO-Four time Lexus owner More

by wrightjoel0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 07, 2020 -

Hendrick Lexus Kansas City responded

Thank you Joel for your loyalty! We appreciate you choosing to service with us! ~SusanLexus

September 01, 2020

I’ve been dealing with Hendrick Lexus for nearly 20 years. They are fair, up-front and their people are very service oriented. I just visited their service department for repair of a couple of rare rec More

by sjennings45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sheldon
August 28, 2020

I have bought 5 Lexuses over the years and I am extremely happy with the service. The service team is great. They take pride in their work. More

by janekenney34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Combs, Chetan “Cheeto” Sampat
Aug 31, 2020 -

Hendrick Lexus Kansas City responded

Thank you for the loyalty! We greatly appreciate your business! ~SusanLexus

August 26, 2020

Alexai Dowell is top notch!! He is professional and extremely knowledgeable about the Lexus product. My experience at Hendrick Lexus was exceptional and I would highly recommend without reservation to More

by RichR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexai Dowell, Chetan “Cheeto” Sampat
Aug 31, 2020 -

Hendrick Lexus Kansas City responded

Thank you RichR! We appreciate the 5-stars and feedback about your experience with Alexai. He studies up a lot on all our vehicles and our competition. He has a true passion for what he is doing! Thanks for your willingness to recommend us as well! We appreciate your business! -SusanLexus

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