Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Kansas City
Merriam, KS
915 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 915 reviews
August 19, 2020
Asma is extremely hardworking, diligent, dedicated and approachable. She spent hours and hours with me trying to find me the vehicle i wanted. She stayed late, in fact she came in, on one of her days off approachable. She spent hours and hours with me trying to find me the vehicle i wanted. She stayed late, in fact she came in, on one of her days off just to get me going with my purchase. She responds to texts, emails even unplanned phone calls very promptly. I can't say enough of how much she was very helpful and keen to find the best option for me. She is very easy to work and is very pleasant. I will definitely pursue her again for my next car. More
by Doaa aly
Employees Worked With
Asma Aljaber
August 19, 2020
Our Salesman Andrew did a fabulous job! He was personable and knew his product and very knowledgeable. Andrew is a professional and a asset to Hendrick Lexus!! We did purchase a new 2020 ES350. That bein and knew his product and very knowledgeable. Andrew is a professional and a asset to Hendrick Lexus!! We did purchase a new 2020 ES350. That being said we went to this dealership on a family members referral having purchased several new Lexuses. The Sales Manager Mike should be employed at Kia dealer used car lot, not a high end Luxury Dealership! Anthony the Finance person really should seek employment else where! As soon as we told him we were not buying any extended warranties his whole demeanor changed! Didn’t even say thank you!! Buying a new car for my wife should have been fun and memorable!! Ask for Alexander and Lora the other finance person, if you plan on purchasing at Hendricks Lexus!! More
by George Clark
Employees Worked With
Mike Manager Horrible, Chetan “Cheeto” Sampat
August 14, 2020
Lexis rocks Everyone at Hendrick's Lexus is so nice and great to work with. Just bought an RX 350 and LOVE it. Highly recommend buying a car with them. Everyone at Hendrick's Lexus is so nice and great to work with. Just bought an RX 350 and LOVE it. Highly recommend buying a car with them. More
by dchristie2
Employees Worked With
Anthony Jacobo
August 10, 2020
Great communication, smooth out of state transaction Bought a used Certified Lexus From Asma. Had an excellent experience, great communication and attention to detail, since I was an out of state buyer, Bought a used Certified Lexus From Asma. Had an excellent experience, great communication and attention to detail, since I was an out of state buyer, that was an important aspect of the transaction to make sure it was smooth. Asma went above and beyond. More
by yelenagv
Employees Worked With
Asma Aljaber
August 05, 2020
Excellent Experience! I contacted a number of Lexus dealers, but Shayla Bates at Hendrick Lexus was the only one to get back to me, and I was extremely lucky to deal with t I contacted a number of Lexus dealers, but Shayla Bates at Hendrick Lexus was the only one to get back to me, and I was extremely lucky to deal with them - even though it was a 3 hour drive to get there. I purchased a 2020 Lexus RX 350 F Sport. I LOVE it. Shayla Bates and Peter had exactly the car I was looking for waiting for me when I arrived. My salesman, Peter Clark, was very knowledgeable and helped with all the options on the car. Dr. Tom Trillin, the Delivery Specialist, spent a lot of time teaching me about the car. He never rushed me, was an expert in his knowledge of the car, and he did not mind going over a couple a things again when I asked. Regarding the car, I LOVE it! I traded in my Mercedes for the Lexus. The Lexus Is very intuitive and easy to use. It rides like a dream, and I am enjoying all the options, such as the Heads Up display. I strongly recommend Hendrick Lexus of Kansas City. More
by griffin.leslie
Employees Worked With
Peter Clark, Shayla Bates, Dr. Tom Trillin
August 03, 2020
Alexia and Dr. Tom where top notch and I am a true believer! I really appreciate Dr. Tom’s patience. This is my third Lexus and I will be back for more! believer! I really appreciate Dr. Tom’s patience. This is my third Lexus and I will be back for more! More
by Chris
Employees Worked With
Dr. Tom and Alexia
July 31, 2020
The entire staff was kind, welcoming and knowledgeable. The people we worked with listed below get a “10”. We had our four month old standard poodle (Perdita) with us. She charmed and entertained. The The people we worked with listed below get a “10”. We had our four month old standard poodle (Perdita) with us. She charmed and entertained. The entire dealership was very clean and comfortable. We love the Lexus brand. We will be back to this dealership and ask for the people who helped us with this purchase. More
by JLM
Employees Worked With
Jason Jacobo, Anthony Jacobo, Greg Cheney, Chetan “Cheeto” Sampat
July 30, 2020
I recently purchased a RC 350.Over time, it developed a I recently purchased a RC 350. Over time, it developed a rattle in the general area of the globe compartment area. Brian V of Hendrick Lexus of Merri I recently purchased a RC 350. Over time, it developed a rattle in the general area of the globe compartment area. Brian V of Hendrick Lexus of Merriam, Kansas was my service advisor and was very helpful. He was willing to try many options in order that I would not be listening to noise while driving. The rattle is now fixed and runs like a true Lexus Thanks Doug Pearson More
by Doug
Employees Worked With
Brian V
July 28, 2020
After Sales add on My sales person stayed in touch and continued communication until my add on was in and installed. My experience is So beyond pleasant and good. My sales person stayed in touch and continued communication until my add on was in and installed. My experience is So beyond pleasant and good. More
by Auntiemop
Employees Worked With
Dan
July 22, 2020
Jenny Tracy Jen Tracy is an absolute jewel. She made the experience so smooth even though she had lots of people (Like me), waiting for service! She juggled eve Jen Tracy is an absolute jewel. She made the experience so smooth even though she had lots of people (Like me), waiting for service! She juggled every thing so well, always with a smile! My suggestion is...clone her! More
by flybarbara1
Employees Worked With
???????Just Jenny
