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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

July 29, 2024

Brian has always answered all of my concerns and questions. He is always very cheerful early in the morning or late afternoon. I wish everyone could be as efficient and friendly as Brian has been ov More

by howardtjacobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Jul 31, 2024 -

Hendrick Lexus Kansas City responded

Howardtjacobson, we really appreciate your positive review!

July 26, 2024

Best service, nicest people, don’t push services, loaners always available. Jen is the absolute best service rep I’ve ever worked with, trust her 2000% More

by sopcichstacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jul 26, 2024 -

Hendrick Lexus Kansas City responded

Sopcichstacy, thank you so much for the positive review!

July 24, 2024

I absolutely love the expertise and knowledge that my service person Jen Tracy has. She takes great care of me and my Lexus RX. It’s because of her 5 star service that I refuse to buy a Mercedes. #LoveMy More

by sharonnekc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jul 24, 2024 -

Hendrick Lexus Kansas City responded

Hello Sharonnekc, thank you; we appreciate your feedback!

July 15, 2024

Had to take my car in to get serviced meet with Ramon Conway told me when to the car will be ready and it was done on time. Definitely will be back. More

by jdvogel2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Jul 16, 2024 -

Hendrick Lexus Kansas City responded

Jdvogel2009, we are glad we could help!

July 15, 2024

Ramon in service was great. Brought my car in for an inspection and he made sure everything went smoothly. He’s wonderful to work with. More

by jonsaxton91
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Jul 16, 2024 -

Hendrick Lexus Kansas City responded

Jonsaxton91, reviews like this give us motivation and help us ensure we provide high-quality care.

July 15, 2024

Ramon C in service was phenomenal. I came in for an oil change and he was very polite and helpful and made sure I was all taken care of More

by vogel_brittany
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Jul 16, 2024 -

Hendrick Lexus Kansas City responded

Vogel_brittany, reviews like this give us motivation and help us ensure we provide high-quality care.

July 05, 2024

While everyone is good at the dealership, Craig Rossman always seems to look out for my interest and make recommendations about saving money on service. I appreciate him! More

by relic_benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Jul 06, 2024 -

Hendrick Lexus Kansas City responded

Hi Relic_benz, thank you so much for your positive comments about Hendrick Lexus Kansas City!

July 03, 2024

Jen Tracy and everyone on her team were outstanding! They always provide great customer service and only do the work that’s necessary. I highly recommend them for any work on your vehicle! More

by Jefflucky37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jul 06, 2024 -

Hendrick Lexus Kansas City responded

Hi Jefflucky37, thank you so much for your positive comments about Hendrick Lexus Kansas City!

June 30, 2024

Nate was excellent to work with. Will recommend this dealership to anyone that is looking for a vehicle! More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate
Jul 01, 2024 -

Hendrick Lexus Kansas City responded

John, thank you for your kind words and this wonderful review!

June 29, 2024

Jen Tracy has been our advisor for many years and always provides excellent service. She has taken care of every need we’ve ever had regarding the 7 Lexus vehicles I have owned. Her response is always immed More

by mbury76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jun 30, 2024 -

Hendrick Lexus Kansas City responded

Mbury76, we are very happy we could provide you with a positive experience!

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