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Hendrick Lexus Kansas City

Merriam, KS

Overview
Reviews
Vehicles
5.0
994 Reviews
Call Dealership (855) 284-0945
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6935 W. Frontage Road

Merriam, KS

66203

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Showing 994 reviews

June 30, 2021

Jen Tracy provides the best service I have ever experienced at a dealership! Makes the process easy and worry free. More

by Brandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
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Jul 06, 2021 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for the recommendation, and have an amazing day!

June 28, 2021

I was helped by Jenny Tracy, she was friendly, professional and happy to answer all of my questions to the best of her knowledge. She helped made my experience fantastic! More

by T.J.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Tracy
Report | Print
Jun 30, 2021 -

Hendrick Lexus Kansas City responded

T.j., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City. Thank you so much again for your feedback! We hope you have a great day!

June 26, 2021

Jenny is the best!! She is so friendly, accommodating, and always takes care of us! She finds ways to give us the best service and fit into our busy lives!! More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Tracy
Report | Print
Jun 29, 2021 -

Hendrick Lexus Kansas City responded

Heather, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 25, 2021

Brian did an excellent job of coordinating my service requirements. Service like this is making it hard to buy another Cadillac vs Lexus. Thank you very much! More

by bmcdaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
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Jun 25, 2021 -

bmcdaniel responded

Verified

June 25, 2021

Always top notch service!! Brian Veal takes care of me! More

by johnsonca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Report | Print
Jun 29, 2021 -

Hendrick Lexus Kansas City responded

Johnsonca, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 23, 2021

Great people and great service! Craig was very friendly and took very good care of my needs More

by lduncan2244
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Report | Print
Jun 29, 2021 -

Hendrick Lexus Kansas City responded

Lduncan2244, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City. We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 22, 2021

Fast and friendly service. Alexia Dowell, who is amazing, sold us the car and the service department is great to work with. More

by sean
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Report | Print
Jun 23, 2021 -

Hendrick Lexus Kansas City responded

Sean, thank you for sharing your positive experience! We hope you have a great day!

June 21, 2021

Brian Veal did an outstanding job in servicing my 2007 Lexus recently and I would recommend him to anybody who visits Hendrick Lexus for service. More

by jmaccent
Recommend Dealer
Yes
Employees Worked With
Donovan who repaired my vehicle steering system.
Report | Print
Jun 23, 2021 -

Hendrick Lexus Kansas City responded

Hi Jmaccent! We're so happy we were able to help you out! Jmaccent, thanks for taking the time to leave a review.

June 21, 2021

Craig Rossman has been my service advisor for 26 years. I tell all my friends the main reason I drive a Lexus is the great service I receive! Craig's customer service is absolutely amazing. More

by Judy Swisher
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Report | Print
Jun 23, 2021 -

Hendrick Lexus Kansas City responded

Judy Swisher, thank you so much for your high rating! We can't wait to see you again, have a great day.

June 21, 2021

I had a pleasurable experience buying a new car with this dealership. Mike, Asma , and Dr. T helped me through the process. I will happily recommend this dealer to friends and will buy another car from the More

by Sam
Recommend Dealer
Yes
Employees Worked With
Mike, Asma, Dr. T, Chetan “Cheeto” Sampat
Report | Print
Jun 23, 2021 -

Hendrick Lexus Kansas City responded

Sam, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!

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