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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

October 15, 2020

Very attentive, quick and did all that was asked. I am writing more here because it won't let me submit until I have typed at least twenty five words which is pretty stupid if you stop to really think abo More

by bnielsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
September 30, 2020

Great customer service as always! Brian Beal does a phenomenal job every time! I appreciate the attention to detail. Thank you for another great visit! More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Beal
Oct 07, 2020 -

Hendrick Lexus Kansas City responded

Stephanie, we are so happy to read such a great review about Hendrick Lexus Kansas City!-SusanLexus

September 25, 2020

Service is exceptional buy a Lexus just to enjoy their service department on the rare occasion you need them. Exceptional service department. Rah, rah, rah! More

by awheeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 29, 2020 -

Hendrick Lexus Kansas City responded

Awheeler - What a kind feedback about our service department! It's about relationships and taking care of our customers like you! Have a great week! -SusanLexus

September 25, 2020

Brought our 2019 RX350 in for required recall and service notices, and 10K mile routine maintenance. All done on time, as promised. Loaner car was good (new NX300). A thorough wash/interior detailing, and More

by JBCB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Combs - Service Advisor
Sep 29, 2020 -

Hendrick Lexus Kansas City responded

JBCB- Who does that? Sounds wonderful. I'd personally want to go in for service every week! :) Thank you for the 5-Stars and wonderful feedback. We appreciate you! -SusanLexus

September 22, 2020

I can honestly say that Asma Aljaber and Cheeto worked unconditionally to get us the deal for our Lexus that we wanted. They were excellent to work with! I would hightly rcommend them and this Dealershi More

by clammers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asma Aljaber, Chetan “Cheeto” Sampat
Sep 29, 2020 -

Hendrick Lexus Kansas City responded

Thank you clammers! We enjoyed hearing about your experience and so grateful you are pleased with the service Asma and Cheeto provided. Enjoy your new vehicles and we'll see you back for service we hope! Have a wonderful week! -SusanLexus

September 18, 2020

Cheerily arranged fixes and maintenance on short notice with a loaner car; even though I was from out of town, and made my car safe for its leg back home More

by djacobs272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 23, 2020 -

Hendrick Lexus Kansas City responded

Safety is our priority! We are grateful to be of service djacobs272! Thank you for allowing us to be part of your safe journey home! -SusanLexus

September 14, 2020

I only get service here because of Jenny Tracey! Thanks for being Amazing Jenny! Lexus made a great choice when they hired this woman! Thanks again More

by dr.redeemed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Tracey
Sep 15, 2020 -

Hendrick Lexus Kansas City responded

Thank You Dr. Redeemed! Jenny is the best and we are so grateful you have that relationship with her and have chosen to service your vehicle with us. Thanks again for the 5-Stars and amazing feedback about Jenny! -SusanLexus

September 11, 2020

We just purchased a Certified two year old Lexus NX300. We were very pleased with professional service they provided. We especially want to acknowledge our service rep, Asma Aljaber, for her time and pat More

by spreadsheetbob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asma Aljaber
September 09, 2020

Nick is always helpful and puts a personal touch to even simple service. 60k on this Lexus will buy again with service dept like this More

by Dalehadlock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank You Dale! Nick is the best and we so appreciate your business. -SusanLexus

September 09, 2020

Brian is a great service person that treats you like family. He takes time to explain what needs to be done and why very helpful More

by Ronalddoyon@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal, Chetan “Cheeto” Sampat
Sep 10, 2020 -

Hendrick Lexus Kansas City responded

Thank You Ronald for the positive feedback about Brian! We appreciate your business in Service and Sales Departments! Have a wonderful day! Go Chiefs!!! -SusanLexus

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