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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

November 28, 2020

Willie Steiniger and Lexus always takes care of my car very good. That is why I come back to your dealership for my maintenance. Thank you Beverly Andrew More

by beverlyandrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steiniger
Nov 29, 2020 -

Hendrick Lexus Kansas City responded

Beverlyandrew, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! We are always more than happy to assist you if anything else comes up. Take care!

November 18, 2020

A very professional and great staff. The staff is very knowledgeable about the Lexus brand. Thank you for servicing my mother-in-law's vehicle. More

by greg.dexter.hunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Nov 19, 2020 -

Hendrick Lexus Kansas City responded

Greg.dexter.hunt, we're glad you had such a wonderful experience with us!

November 16, 2020

Cheato, Bayleigh, and Adam all personified the qualities that I've always experienced at Hendrick Lexus, friendly, knowledgeable, and professional service. All did their best to personalize their efforts to More

by jstewart105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bayleigh (sales), Adam (service), Chetan “Cheeto” Sampat
Nov 16, 2020 -

Hendrick Lexus Kansas City responded

Jstewart105, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City. If you have any further questions, please don't hesitate to reach out!

November 11, 2020

I love Lexus. My 3rd one. Great car, runs like a charm. Only negative is I've driven just over 3k or so in 13mo , and my tires and brakes failed inspection at my last service. My fault for not asking if th More

by satin89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Nov 13, 2020 -

Hendrick Lexus Kansas City responded

Satin89, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City and your Lexus. Thank you for your 5-stars review and your continued business with us. Please don't hesitate to reach out if there's anything additional we can do for you.

November 09, 2020

Becky was amazing! I appreciate that she took the time to listen and provide me information on my warranty. It was so easy to schedule and reschedule online. More

by Nikialexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky from Service
Nov 09, 2020 -

Hendrick Lexus Kansas City responded

Hi Nikialexander, thank you so much for your positive comments about Hendrick Lexus Kansas City! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2020

Alexai Dowell has provided us with excellent service in our dealings with Hendrick Lexus. We have purchased two Lexus autos in the last year at Hendrick Lexus primarily due to the service and help that Al More

by Ann and John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexai Dowell
Nov 08, 2020 -

Hendrick Lexus Kansas City responded

Hello Ann And John, we appreciate you taking the time to leave us this great feedback. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City.

October 30, 2020

Excellent service. Brian was thorough in letting me what needed to be done and kept me updated throughout the day. Loaner was ready and great. More

by ehwine49
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Veal
October 23, 2020

I had an issue with my sun roof not operating properly. My service advisor ( the one I couldn’t do without) Becky Voyles, handled everything efficiently with great care for my car and me. Best advisor I ha More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Voyles , Chetan “Cheeto” Sampat
Oct 24, 2020 -

Hendrick Lexus Kansas City responded

Thank you Pat for sharing your experience with Becky and our Service Department! We appreciate the 5-stars and you as our customer! Have a great day!

October 19, 2020

Availability to service my SUV was varied to accommodate my schedule, it was quick so I didn’t have wait too long- staff are always pleasant. More

by kathyfieldsmd
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 24, 2020 -

Hendrick Lexus Kansas City responded

Hello Kathyfieldsmd, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 16, 2020

My thanks to Brad Sheldon for taking care of my car during my service visit. He was very professional and courteous. My wife and I are very happy! More

by mrchristopher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sheldon
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