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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

January 06, 2021

Brian is very knowledgeable, friendly, and efficient! The dealership is clean and accommodating. The service has been great so far! I recommend It! Thank you! More

by Florahomes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian veal , Chetan “Cheeto” Sampat
Jan 07, 2021 -

Hendrick Lexus Kansas City responded

Florahomes, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Kansas City!

January 05, 2021

Very professional, knowledgeable, and thorough. Wonderful experience! We have not had a car buying experience like this before. It was a positive rather than negative experience and not a lot of More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Cundiff
Jan 06, 2021 -

Hendrick Lexus Kansas City responded

Hello Cindy, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2021

Just purchased our vehicle here. They were fast and helpful. They also did not call or text me as many times as the other dealers that I was looking at vehicles at. More

by Katie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 03, 2021 -

Hendrick Lexus Kansas City responded

Katie, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 29, 2020

Peter was very helpful in our selection. He provided an excellent overview of the various models we reviewed and went above and beyond in ensuring that we got the car with the features we wanted as well as More

by MJK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Clark
Dec 30, 2020 -

Hendrick Lexus Kansas City responded

Hello Mjk, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

December 17, 2020

Justin was my service advisor and he helped make it a very good experience. He communicated clearly, the service team turned around my vehicle quickly, the loaner was great - everything was just right. More

by LIPPOLITO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Coombs
Dec 21, 2020 -

Hendrick Lexus Kansas City responded

Lippolito, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2020

It took me awhile to get back into the Service department because they were super busy. However, I did, I was greeted very professionally by Adam and my service was excellent. He told me how long it would More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, Chetan “Cheeto” Sampat
Dec 21, 2020 -

Hendrick Lexus Kansas City responded

Hello Michelle, we appreciate you taking the time to leave us this feedback. Michelle, thanks for taking the time to leave a review for us to know how we can improve on timing next time. Thank you, and have a fantastic day!

December 16, 2020

Lexus is always helpful and Ramon is exceptionally great at communication. As soon as my car is ready, he messages me and even sent me a video of the inspector inspecting my car! As always, thanks. More

by LM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Dec 21, 2020 -

Hendrick Lexus Kansas City responded

Lm, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2020

They have always been helpful and courteous when I talk with them answer all my questions and help me out making a decision that is right for me! More

by dgpenny5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Dec 16, 2020 -

Hendrick Lexus Kansas City responded

Dgpenny5, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

December 14, 2020

Great service experience! Jen Tracy service representative spent extra time explaining how I might save some tread on my tires. I also enjoyed the thorough video inspection from Technician Ryan More

by Awesome!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tracy, Ryan Dutro
Dec 16, 2020 -

Hendrick Lexus Kansas City responded

Awesome!, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Kansas City!

December 12, 2020

Easy to sch., quality work, friendly service, great loaner car, on time service. Whole team makes your stay a good one. Very nice lounge to visit. More

by Bandtha77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie
Dec 16, 2020 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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