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Hendrick Lexus Kansas City

Merriam, KS

5.0
991 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 991 reviews

August 03, 2021

Craig Rossman Wes responsive and great in providing service to me today (with my 350ES 2018 Lexus. He walked through the need to replace my wipers easily and well More

by Garyblindsey
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Rossman
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Hi Garyblindsey, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

August 02, 2021

EXCELLENT SERVICE DEPARTMENT. From the service manager ( Chris Clark ) to the technicians and specialists they have this department running perfectly. Brain Veal is fantastic too. More

by Gilmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Clark, Brian Veal , Ramon Conway
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Hello Gilmore, we appreciate you taking the time to leave us this feedback. Gilmore, thanks for taking the time to leave a review.

Aug 18, 2021 -

Gilmore responded

You all do EVERYTHING right in service. I have purchased 10 Lexus vehicles over the last 25 years and trusted every vehicle to be handled at your dealership due to Chris Clark & Brian Veal. We have owned Mercedes, Ford & Infiniti vehicles and no one is as wonderful as the Lexus service Department.

August 02, 2021

Hendrick Lexus meets my needs and keeps me updated on needed service. Brian Veal is very accommodating for service needed and for scheduling my car for service. More

by srcnaurora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Srcnaurora, we are so happy to read such a great review about Hendrick Lexus Kansas City! Thanks again for the recommendation, and have an amazing day!

August 01, 2021

Had a wonderful experience here. The staff has been incredibly helpful and sweet. I never thought I would be able to drive such an amazing and luxurious car until I came to Hendrick. Asma has been very More

by Anumair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asma
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Anumair, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!

July 31, 2021

The staff was amazing! The worked with us to get us into the vehicle we wanted at a better interest rate than our previous lexus. More

by Kchuhs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Rivera, Asmara Aljaber
Aug 18, 2021 -

Hendrick Lexus Kansas City responded

Kchuhs, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City

July 29, 2021

Willie Steineger is a Great service consultant and I recommend this service department above all others!!! Always professional and will whatever in his power to help me when I need my car serviced. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

Lisa, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2021

The service department is top notch! Brian takes great care of his clients. Always a pleasure to work with! I love working with Hendrix Lexus! More

by Carriep527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

Carriep527, we're glad you had such a wonderful experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 28, 2021

Every service visit has been a great experience at this dealership and my service rep Brian Veal is my go-to professional whenever I need to get work done on my vehicle. He’s always prompt, helpful and ver More

by Mircea Stanciucu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 13, 2021 -

Hendrick Lexus Kansas City responded

Mircea Stanciucu, thank you so much for your high rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 24, 2021

Jen Tracy was a great help to me when having my GS 350 serviced. She was on time, did exactly what she said she would do when she said she would do it; is very knowledgeable about these cars, which I hav More

by Reed Walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Aug 24, 2021 -

Hendrick Lexus Kansas City responded

Hello Reed Walker, thank you; we appreciate your feedback! We hope you have a great day!

July 23, 2021

Responsive, courteous and quality service. Craig, my service advisor was very helpful. All the team members are friendly and helpful. The dealership is attractive and clean and the waiting area is ver More

by TC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Aug 24, 2021 -

Hendrick Lexus Kansas City responded

Tc, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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