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Hendrick Lexus Kansas City

Merriam, KS

5.0
988 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 988 reviews

December 29, 2021

Always have a positive exprience with the Hendrick Lexus service department. Willie Steineger knows how to treat customers even if there is bad news regarding an issue with the car. More

by boverman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
December 29, 2021

The whole service team is awesome. Brad, Nick and Adam are helpful and attentive! Thank you More

by Cclark4golf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, brad, nick
Dec 30, 2021 -

Hendrick Lexus Kansas City responded

Hi Cclark4golf, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 28, 2021

Craig Rossman assisted me with the suspension noise in my car. He and the rest of the service team did a great job. They explained the issue and made the repairs quickly. More

by renetemple68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Dec 29, 2021 -

Hendrick Lexus Kansas City responded

Renetemple68, we really appreciate your feedback! Renetemple68, thanks for taking the time to leave a review.

December 27, 2021

They are always so good with their treatment of me and my cars needs. Their service is excellent! I am always pleased with the work done to my car! It is beautifully maintained! More

by Marymanlove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Dec 28, 2021 -

Hendrick Lexus Kansas City responded

Marymanlove, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!

December 27, 2021

I’ve been taking my car to Craig R in the service department for years and he has been awesome. Always friendly and knowledgeable, excellent customer service! More

by Paige R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Dec 28, 2021 -

Hendrick Lexus Kansas City responded

Hi Paige R, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2021

I always have a great experience at this dealership. I highly recommend them. I have been bringing all my Lexus vehicles here over the years for service. I won’t go anywhere else. Willie Steineger was a p More

by ezellgray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Dec 25, 2021 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Kansas City!

December 23, 2021

Willie Steineger was Outstanding! Yet again! We had a warranty issue and he listened to our concerns and had the technicians fully address them. Really speaks highly for Hendrick Lexus. More

by kjayhawku1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Dec 24, 2021 -

Hendrick Lexus Kansas City responded

Hi Kjayhawku1, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

December 23, 2021

Brian is always so nice, helpful, accommodating, and is never pushy with adding on extras. More

by Mjodts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Dec 24, 2021 -

Hendrick Lexus Kansas City responded

Hello Mjodts, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2021

Consistent excellent service experience at Hendrick Lexus in Merriam KS, especially from Brian Veal. Always a professional process! More

by mcs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Dec 22, 2021 -

Hendrick Lexus Kansas City responded

Mcs, we really appreciate your feedback! Mcs, thanks for taking the time to leave a review.

December 21, 2021

Been with Hendrick KC(South) for almost 20 years. Everyone from Shayla(Sales Manager) to Willie(amazing service engineer) always make it a great experience. I have always recommended both the Lexus More

by martinogroup1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Dec 22, 2021 -

Hendrick Lexus Kansas City responded

Hello Martinogroup1, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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