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Hendrick Lexus Kansas City

Merriam, KS

5.0
937 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 937 reviews

October 09, 2024

They are simply the best in the business! They always take care of me, and I wouldn't go anywhere else. Brian Veal is an EXCELLENT service advisor!! You couldn't ask for a more knowledgeab More

by patmartin1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Oct 13, 2024 -

Hendrick Lexus Kansas City responded

Patmartin1050, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City!

October 08, 2024

Service advisor Craig Rossman was very efficient,courteous gave complete explanation of appointment and work was one as promised. More

by weldonwilhoit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig rossman 5 stars., Chetan “Cheeto” Sampat
Oct 13, 2024 -

Hendrick Lexus Kansas City responded

Weldonwilhoit, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City.

October 05, 2024

The technicians and my advisor Brian, are the best! ! I truly appreciate their honesty and doing all they could to resolve my issue. I have been coming here for years and will continue to!!! More

by carla.utterback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Oct 12, 2024 -

Hendrick Lexus Kansas City responded

Carla.utterback, we're happy to hear you had such a positive experience with our team!

October 03, 2024

I have worked withBrian for several years. He is always very personable great to work with More

by brian.watts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Oct 06, 2024 -

Hendrick Lexus Kansas City responded

Brian.watts07, thanks for your praise and kind comments about our team.

October 03, 2024

Excellent service always! Brian Veal is by far the best Service Advisor we’ve ever had!!! 5 Stars! More

by Lenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Oct 06, 2024 -

Hendrick Lexus Kansas City responded

Lenny, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City!

October 02, 2024

Jen Tracey exceptional Customer Service, always goes above and beyond of what is expected of her. More

by glandry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracey, Chetan “Cheeto” Sampat
Oct 06, 2024 -

Hendrick Lexus Kansas City responded

Glandry, we really appreciate your positive review!

September 30, 2024

Great people and service. Jen is always helpful and pleasant to work with each visit. More

by Jason.inskeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 05, 2024 -

Hendrick Lexus Kansas City responded

Jason.inskeep, it's experiences like yours that really keep us motivated!

September 29, 2024

I've worked with Jen Tracy over the last 6 years and she has been incredible. Her professionalism, and commitment to service keeps me coming back. More

by fwhitetrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Hi Fwhitetrey, we are very happy to have provided you with such a positive experience!

September 29, 2024

Have purchased 3 cars in the last 4 years from this dealership. The sales and service have been great. I will purchase my 4th car very soon from this dealership. More

by Scottf0512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Scottf0512, thank you for your kind words and this wonderful review!

September 28, 2024

The. Reason I would buy another Lexus is Jen Tracy. I trust her decisions on everything she has always been extremely helpful. Pam Thomas More

by ShopperPam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Hello Shopperpam, we appreciate you taking the time to leave us this feedback.

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