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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

January 17, 2023

I always schedule my service appointments with my service representative, Brian Veal. He is always responsive, friendly , and easy to work with. This always results in the best service experience possible a More

by Golfnut827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 20, 2023 -

Hendrick Lexus Kansas City responded

Golfnut827, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2023

Great customer service and stick to appointment schedule. Very efficient waiting or using a loaner car. More

by apo.london
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 16, 2023 -

Hendrick Lexus Kansas City responded

Apo.london, we are so happy to read such a great review about Hendrick Lexus Kansas City!

January 10, 2023

Did a great job getting me in quickly and explaining my repairs throughout the entire process. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Jake, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

January 10, 2023

I have been Alexis owner since the 1990s and have worked through Hendrick Lexus and their predecessors all the time. They do excellent work and my last visit last week was no exception. Bill kort More

by Bill kort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Steineger
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please don't hesitate to reach out!

January 10, 2023

Customer service was excellent. In addition to keeping me informed of the progress of my car service, services were completed in a timely manner. More

by latonja.barlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Latonja.barlow, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2023

Brian Veal always take great care of us on our vehicles service. We make sure to ask for him personally each time we have a service appointment as we know we will get amazing service. More

by amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Amanda, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 09, 2023

Hendrick Automotive in Merriam, KS is the absolute best - Willie Steineger in Service makes every experience outstanding, even when we have to write a check. The Service is the reason we all own and will co More

by deanna.dresel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jan 11, 2023 -

Hendrick Lexus Kansas City responded

Deanna.dresel, we are so happy to read such a great review about Hendrick Lexus Kansas City! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 06, 2023

Hendrick Lexus South is a fantastic dealer. I've been going here for well over 12 years and the experience is amazing. Willie is my consultant and he is knowledgeable and easy to work with. T More

by martinogroup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jan 07, 2023 -

Hendrick Lexus Kansas City responded

Martinogroup1, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2023

I have been bringing all my Lexus' to Brian Veal for over 6 years, our family owns 4 of them. My first visit, Brian was the only one advisor that took the time to walk out of his office and greet me. More

by TIGERWONG58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 04, 2023 -

Hendrick Lexus Kansas City responded

Tigerwong58, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

December 27, 2022

The service department was prompt. My appointment and service was completed as scheduled. All team members were professional and provided excellent service. More

by dbeckwith38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie
Dec 29, 2022 -

Hendrick Lexus Kansas City responded

Dbeckwith38, we are so happy to read such a great review about Hendrick Lexus Kansas City! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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