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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

October 03, 2024

I have worked withBrian for several years. He is always very personable great to work with More

by brian.watts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Oct 06, 2024 -

Hendrick Lexus Kansas City responded

Brian.watts07, thanks for your praise and kind comments about our team.

October 03, 2024

Excellent service always! Brian Veal is by far the best Service Advisor we’ve ever had!!! 5 Stars! More

by Lenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Oct 06, 2024 -

Hendrick Lexus Kansas City responded

Lenny, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City!

October 02, 2024

Jen Tracey exceptional Customer Service, always goes above and beyond of what is expected of her. More

by glandry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracey, Chetan “Cheeto” Sampat
Oct 06, 2024 -

Hendrick Lexus Kansas City responded

Glandry, we really appreciate your positive review!

September 30, 2024

Great people and service. Jen is always helpful and pleasant to work with each visit. More

by Jason.inskeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 05, 2024 -

Hendrick Lexus Kansas City responded

Jason.inskeep, it's experiences like yours that really keep us motivated!

September 29, 2024

I've worked with Jen Tracy over the last 6 years and she has been incredible. Her professionalism, and commitment to service keeps me coming back. More

by fwhitetrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Hi Fwhitetrey, we are very happy to have provided you with such a positive experience!

September 29, 2024

Have purchased 3 cars in the last 4 years from this dealership. The sales and service have been great. I will purchase my 4th car very soon from this dealership. More

by Scottf0512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Scottf0512, thank you for your kind words and this wonderful review!

September 28, 2024

Great dealership, they always take care of my needs. Their service department is top notch, Jen Tracy has been my service advisor for 3 years now and is amazing. More

by Eubanks715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Hi Eubanks715, we are very happy to have provided you with such a positive experience!

September 28, 2024

I love my Lexus and It’s because of my service representative Jen Tracy! Very knowledgeable,prompt and most importantly trustworthy! Bob Watson More

by bobwatson771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Bobwatson771, we're happy to hear you had such a positive experience with our team!

September 28, 2024

Jen is the best! I have totally relied on her opinion and expert advise for several years. She is honest and upfront with me on what has to be done to my car. She More

by Kbluvsvaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Kbluvsvaca, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City.

September 28, 2024

The. Reason I would buy another Lexus is Jen Tracy. I trust her decisions on everything she has always been extremely helpful. Pam Thomas More

by ShopperPam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Oct 02, 2024 -

Hendrick Lexus Kansas City responded

Hello Shopperpam, we appreciate you taking the time to leave us this feedback.