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Hendrick Lexus Kansas City

Merriam, KS

5.0
980 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 980 reviews

June 20, 2023

I’ve been a Lexus owner for 15+ years with Hendrick Lexus of Kansas City and what I like best is their service department. Willie Steineger is my service consultant and he is exceptional to work with. The li More

by conniepuett
Workmanship
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jun 22, 2023 -

Hendrick Lexus Kansas City responded

Conniepuett, we are glad we could help!

June 14, 2023

Willie Steineger has been my service rep over the years that I’ve owned my 3 RX SUVs and has always provided excellent service. Highly recommend him. The service folks as a whole are alway friendly and hel More

by TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jun 19, 2023 -

Hendrick Lexus Kansas City responded

Ts, we really appreciate your feedback!

June 07, 2023

Craig Rossman at Hendrick Lexus Kansas City was extremely helpful in communicating current issues with my car and walking me through the issues that needed to be made asap versus those that could be addresse More

by kchadick5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jun 10, 2023 -

Hendrick Lexus Kansas City responded

Kchadick5, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

June 06, 2023

Willie did such a wonderful job keeping me in the loop about my car needs. I am so grateful to have Willie to help me out with getting my car back on the road to safely drive. Thank you Willie you are More

by Sheridionne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Jun 09, 2023 -

Hendrick Lexus Kansas City responded

Hello Sheridionne, thank you; we appreciate your feedback!

June 05, 2023

The service staff are the most professional, knowledgable, courteous, and helpful. I highly recommend Hendrix lexus for the service staff alone, especially Craig Rossman. More

by annanthony119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jun 07, 2023 -

Hendrick Lexus Kansas City responded

Hello Annanthony119, thank you; we appreciate your feedback!

June 02, 2023

Second try at posting a review Craig did a great job at getting me in and out quick. Appreciate that he explained what we needed in an understandable way. More

by goodyrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig in service
Jun 05, 2023 -

Hendrick Lexus Kansas City responded

Goodyrl, we are glad we could help!

June 02, 2023

Everyone goes out of their way to make sure that you receive the best service possible. Willie has taken care of us and our cars for the last 17 years. We would never go anywhere else! More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steneger
Jun 05, 2023 -

Hendrick Lexus Kansas City responded

Hello Maggie, we appreciate you taking the time to leave us this feedback.

May 26, 2023

Best service department in the midwest. See Brad in service for friendly and knowledgeable service. More

by Bsheldon2014.xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sheldon
May 29, 2023 -

Hendrick Lexus Kansas City responded

Bsheldon2014.xx, we are so happy to read such a great review about Hendrick Lexus Kansas City!

May 24, 2023

The communication about the service on my car wa excellent. It was a very busy day for me and the loaner car allowed me to complete all the tasks I had scheduled on that day. I received a video More

by Radcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Steinenger, service department
May 26, 2023 -

Hendrick Lexus Kansas City responded

Radcat, we're happy to hear you had such a positive experience with our team!

May 23, 2023

Willie Steineger has been my service representative since 2002. He is the best. My satisfaction with Lexus is because of Willie More

by rsrichart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
May 26, 2023 -

Hendrick Lexus Kansas City responded

Hi Rsrichart, we are very happy to have provided you with such a positive experience!

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