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Hendrick Lexus Kansas City

Merriam, KS

5.0
980 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 980 reviews

August 07, 2023

Brian Veal in the service department is great! He took care of my car quickly and efficiently and kept me informed the whole time. More

by Njanderson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 10, 2023 -

Hendrick Lexus Kansas City responded

Hi Njanderson4, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations!

August 03, 2023

Craig Rossman | Service Consultant has always given us outstanding service in town and even when we have been out on the road, An exceptional employee! More

by cricketer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman | Service Consultant
Aug 04, 2023 -

Hendrick Lexus Kansas City responded

Cricketer, we really appreciate your feedback!

August 03, 2023

Brian is excellent at making me feel secure with my car. I could not recommend him more More

by Emilystivers34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat, Reilly Jackson
Aug 09, 2023 -

Hendrick Lexus Kansas City responded

Hello Emilystivers34, we appreciate you taking the time to leave us this feedback.

July 31, 2023

Great dealership to work with. Friendly and knowledgeable staff who are ready to assist when I come in or call in. More

by lovemylexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian. Veal
Aug 01, 2023 -

Hendrick Lexus Kansas City responded

Lovemylexus, we are glad we could help!

July 29, 2023

One of the best Lexus Dealership I've been to. Brian helped me go through all my service. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 01, 2023 -

Hendrick Lexus Kansas City responded

Kevin, thank you for sharing your positive experience!

July 29, 2023

There is a service consultant at Hendrick Lexus who treats me better than anyone ever has…Brian Veal is my guy!! …and always will be! More

by Gloria
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 01, 2023 -

Hendrick Lexus Kansas City responded

Gloria, we are glad we could help!

July 29, 2023

John Nguyen in sales and Brian Veal in the service department went above and beyond to meet our needs with 2 different vehicles. They are the best!!! Thank you!! More

by Johnnyandtasha
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Veal and John Nguyen
Aug 01, 2023 -

Hendrick Lexus Kansas City responded

Johnnyandtasha, thanks for your praise and kind comments about our team.

July 26, 2023

Jen does a great job! She’s very personable and easy to work with. I bought another car there so I can continue to service it with her More

by Cami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jul 29, 2023 -

Hendrick Lexus Kansas City responded

Hi Cami, we are very happy to have provided you with such a positive experience!

July 25, 2023

My beautiful Lexus LS460 AWD had a check generator message appear, what the heck. I contacted my only Service Advisor Brian Veal, he got me in the same day and fixed the next day Saturday. Time is m More

by TIGERWONG58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jul 27, 2023 -

Hendrick Lexus Kansas City responded

Tigerwong58, thank you so much for your high rating!

July 13, 2023

Most incredible service experience. Brian Veal went through 2 dumpsters trying to find something important that I threw away while waiting for my vehicle. This is way above and beyond More

by mauryankrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat, Reilly Jackson
Jul 17, 2023 -

Hendrick Lexus Kansas City responded

Hi Mauryankrum, we are very happy to have provided you with such a positive experience!

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