Hendrick Lexus Kansas City

Excellent service from Brian Veal. ..timely, professional & proactive on providing above & beyond service when a routine service turned into an unexpected significant repair...drove an ..timely, professional & proactive on providing above & beyond service when a routine service turned into an unexpected significant repair...drove an hour one way in rush hour traffic on my only day off to Lexus after a poor service experience with Lee's Summit Toyota dealer service 10 minutes from my house & work... More

Great place to trade with. Willie does a good job explaining scope of work and they get you in and out on time. The techs body camera shows you what kind of work needs to be d Willie does a good job explaining scope of work and they get you in and out on time. The techs body camera shows you what kind of work needs to be done. Very interesting to see. More

Lexus and Willie are awesome. Willie is very professional but personally takes care of my RX 350 and ensures I’m safe in my car. In that way he explains what needs to be done and Willie is very professional but personally takes care of my RX 350 and ensures I’m safe in my car. In that way he explains what needs to be done and why. I thoroughly enjoy working with him and trust his professional judgment. More

I like dealing with Brian Veal He is very responsive and easy to work with easy to work with More

I appreciate Brian Veal, the Service Consultant, taking the time to answer my questions about the service visit and how I can maintain the car. the time to answer my questions about the service visit and how I can maintain the car. More

I brought my car in for routine service and received service that exceeded my expectations. Willie Steineger, a Service Consultant was knowledgeable, prompt, and courteous. After service, Mr. Steinege service that exceeded my expectations. Willie Steineger, a Service Consultant was knowledgeable, prompt, and courteous. After service, Mr. Steineger explained the service I received and what needed to be done at the next visit. He also connected me to Catherine, an excellent Delivery Coordinator, to help me better understand some of the auto's features. Catherine was knowledgeable, patient, and helped me to feel more comfortable with the new technology. Good job! More

This was our first time getting our vehicle serviced at this dealership. As soon as we arrived, we met Mr. Brian Veal and he was very friendly and got us checked in. He explained the entire service process this dealership. As soon as we arrived, we met Mr. Brian Veal and he was very friendly and got us checked in. He explained the entire service process and had our loaner vehicle ready. He called throughout the process and let us know about the tires on our vehicle. He provided excellent customer service from start to finish. More

Fast service with my used Lexus. Helped me get service at Santa Fe Sound to correct my issues with speakers. Very courteous and helpful both times i visited Hendricks Lexus. Helped me get service at Santa Fe Sound to correct my issues with speakers. Very courteous and helpful both times i visited Hendricks Lexus. More

I think you take good care of customers. I just worry about the quality of tires you are selling. I only have 21,000 miles on my car. I have already replaced two tires for hitting a curb a I just worry about the quality of tires you are selling. I only have 21,000 miles on my car. I have already replaced two tires for hitting a curb and a nail. Now, they are already suggesting I replace the whole set for wear and tear. More

Brian Veal does a great job explaining my options, going to bat for me on warranty claims, and providing excellent service. Thank you, Brian! to bat for me on warranty claims, and providing excellent service. Thank you, Brian! More