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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

June 02, 2023

Everyone goes out of their way to make sure that you receive the best service possible. Willie has taken care of us and our cars for the last 17 years. We would never go anywhere else! More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steneger
Jun 05, 2023 -

Hendrick Lexus Kansas City responded

Hello Maggie, we appreciate you taking the time to leave us this feedback.

June 02, 2023

Second try at posting a review Craig did a great job at getting me in and out quick. Appreciate that he explained what we needed in an understandable way. More

by goodyrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig in service
Jun 05, 2023 -

Hendrick Lexus Kansas City responded

Goodyrl, we are glad we could help!

May 26, 2023

Best service department in the midwest. See Brad in service for friendly and knowledgeable service. More

by Bsheldon2014.xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sheldon
May 29, 2023 -

Hendrick Lexus Kansas City responded

Bsheldon2014.xx, we are so happy to read such a great review about Hendrick Lexus Kansas City!

May 24, 2023

The communication about the service on my car wa excellent. It was a very busy day for me and the loaner car allowed me to complete all the tasks I had scheduled on that day. I received a video More

by Radcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Steinenger, service department
May 26, 2023 -

Hendrick Lexus Kansas City responded

Radcat, we're happy to hear you had such a positive experience with our team!

May 23, 2023

Willie Steineger has been my service representative since 2002. He is the best. My satisfaction with Lexus is because of Willie More

by rsrichart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
May 26, 2023 -

Hendrick Lexus Kansas City responded

Hi Rsrichart, we are very happy to have provided you with such a positive experience!

May 18, 2023

I've had a great experience working with Brian Veal! He's very professional, courteous and kind and has great customer communication along the way. More

by carlyhysell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
May 22, 2023 -

Hendrick Lexus Kansas City responded

Hello Carlyhysell, thank you; we appreciate your feedback!

May 16, 2023

Excellent service from the Hendrick Lexus tean and Service Consultantm, Craig Rossman. Expect future visits to be the same. More

by John Galt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
May 19, 2023 -

Hendrick Lexus Kansas City responded

John Galt, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! We are always more than happy to assist you if anything else comes up. Take care!

May 15, 2023

Super easy to deal with. Staff is courteous and professional. Nice waiting area. I give them high marks! More

by Jmayfield0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian n
May 16, 2023 -

Hendrick Lexus Kansas City responded

Hello Jmayfield0, thank you; we appreciate your feedback!

May 10, 2023

Craig and his tech service team at Hendrick Lexus know their business very well. They are professional. They communicate exceptionally well. They are highly skilled and efficient…and they are a pleasur More

by Steveray450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman, Chetan “Cheeto” Sampat, Reilly Jackson
May 12, 2023 -

Hendrick Lexus Kansas City responded

Steveray450, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

May 06, 2023

First time in for service on my Lexus GX460. We had recently relocated to the area. Craig was an exceptional service manager. Provided thorough explanation, courteous interaction. Will defin More

by Sdbrockmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossmann
May 09, 2023 -

Hendrick Lexus Kansas City responded

Thank you, and have a fantastic day!

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