
Hendrick Lexus Kansas City
Merriam, KS
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Brian Veal is the best. I brought my Lexus in for a checkup before a roadtrip as I noticed a noise. The team didn't stop investigating until the root problem was discovere I brought my Lexus in for a checkup before a roadtrip as I noticed a noise. The team didn't stop investigating until the root problem was discovered and resolved. I now feel comfortable driving my family! Thank you for not ending after an easy resolution but making sure the real problem was fixed! Brian kept me up to date and calling when the problem was identified to walk me through it and the fix. I always appreciate Brian's customer service and willingness to explain the situation in a way I can understand. Thank you! More
Brian Veal was phenomenal! He kept me abreast of everything that was happening the entire time. I look forward to returning and dealing with Brian only. He kept me abreast of everything that was happening the entire time. I look forward to returning and dealing with Brian only. More
I took my Lexus to get serviced and Brian Veal was the person who helped me. He was very helpful and went beyond to make sure my needs were met person who helped me. He was very helpful and went beyond to make sure my needs were met More
I couldn't be more pleased with the service provided. Special thanks goes to Ramon Conway, who answered all my questions (and I had several) and kept me informed every step of the way. Special thanks goes to Ramon Conway, who answered all my questions (and I had several) and kept me informed every step of the way. More
Ramon Conway is an unbelievable asset to this company and I will refer family and friends due to his exemplary customer service and communication skills! and I will refer family and friends due to his exemplary customer service and communication skills! More