Back

Hendrick Lexus Kansas City

Merriam, KS

5.0
972 Reviews

6935 W. Frontage Road

Merriam, KS

66203

Directions

By Type

Showing 972 reviews

March 12, 2025

The people were very pleasant and easy to deal with. Brian and Billy were great. Thanks More

by dennispayne230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal and Billy
Mar 14, 2025 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 11, 2025

Brian Veal was our service advisor. He was very knowledgeable, courteous, professional and helpful. We used the concierge service, which is an appreciated option since we live 60 miles More

by Deanna Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Mar 14, 2025 -

Hendrick Lexus Kansas City responded

Deanna Thomas, thank you so much for the positive review!

March 11, 2025

I like working with Brian Veal on service for my car He is very honest and dependable More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Mar 14, 2025 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 09, 2025

So glad to have Jen as our advisor. She is helpful from start to finish and quick! I barely have time to snack! More

by juice56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Mar 11, 2025 -

Hendrick Lexus Kansas City responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Guinevere at 913.789.5158 at your earliest convenience.

March 01, 2025

Booking appointments is easy. Their communication with the client is thorough , with timely updates on the progress of your service. More

by smstarr64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian V.
Mar 06, 2025 -

Hendrick Lexus Kansas City responded

Smstarr64, thank you for sharing your positive experience!

February 28, 2025

I purchased a Lexus from Hendrick Lexus KC. The young salesman Andrew is a TOTAL PRO! Wonderful experience from start to finish. Andrew handled a ton of questions and is top Shelf to me! More

by Ronmonkey3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew, Chetan “Cheeto” Sampat
Mar 06, 2025 -

Hendrick Lexus Kansas City responded

Hi Ronmonkey3, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations!

February 28, 2025

Brian Veal provides the best service! I always know that he will go above and beyond to make sure I understand everything my car needs and have everything I need taken care of. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Mar 06, 2025 -

Hendrick Lexus Kansas City responded

Hi Stacey, thank you so much for your positive comments about Hendrick Lexus Kansas City!

February 28, 2025

I always know when I bring my car in for service I will be taken care of. Brian Veal provides the best service and takes the time to explain the services my car needs. More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Mar 06, 2025 -

Hendrick Lexus Kansas City responded

Alexis, we are very happy we could provide you with a positive experience!

February 28, 2025

I always am amazed at the level of service provided by Brian Veal…goes above and beyond in every aspect of taking care of my service needs! More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Mar 06, 2025 -

Hendrick Lexus Kansas City responded

Alexis, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Kansas City!

February 27, 2025

I've been using this dealership for at lease 20 years having leased 6 or more Lexus vehicles, and I've never had a bad experience yet! More

by dbreit2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal was very helpful, and explained everything being done to my car., Chetan “Cheeto” Sampat
Mar 02, 2025 -

Hendrick Lexus Kansas City responded

Dbreit2000, we are very happy we could provide you with a positive experience!

2
...