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Hendrick Lexus Kansas City

Merriam, KS

5.0
952 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 952 reviews

February 01, 2025

Brian Veal makes it enjoyable to have my car serviced at Kendrick Lexus Kansas City. More

by Michael House
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Feb 06, 2025 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

Staff is always professional. Jen in the service department is the best!!! I would highly recommend her. Fast efficient and knowledgeable and always goes the extra mile! More

by Balsanothaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I always ask for Jen in Service because she is the best!
Feb 03, 2025 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us!

January 31, 2025

The Lexus service department has taken care of our vehicles since we purchased them. We won't take them anywhere else. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Feb 03, 2025 -

Hendrick Lexus Kansas City responded

Dan, we are so happy to read such a great review about Hendrick Lexus Kansas City!

January 30, 2025

Jen is the best advisor. She is always so helpful and responds quickly to any issues going on with my vehicle. She is the best and I would buy another Lexus just to have her More

by kamansfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tracey
Feb 03, 2025 -

Hendrick Lexus Kansas City responded

Kamansfield, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

January 30, 2025

Hendricks dealership provides great service and provides a wonderful waiting lounge. Service consultant Jen Tracy always provides great assistance in explaining what the current service needs are and when y More

by Lee Sprinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Feb 03, 2025 -

Hendrick Lexus Kansas City responded

Lee Sprinkle, we are very happy we could provide you with a positive experience!

January 30, 2025

The staff are experienced do excellent work while communicating what is happening in real time I’m very pleased More

by yostjay587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Feb 03, 2025 -

Hendrick Lexus Kansas City responded

Yostjay587, it's experiences like yours that really keep us motivated!

January 26, 2025

Great service and technicians are very courteous. Updates are done in person and service options are always explained. More

by Bonzo76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 28, 2025 -

Hendrick Lexus Kansas City responded

Bonzo76, we're glad you had such a wonderful experience with us!

January 25, 2025

The Reason for 5-star review is because of the service provided by Brian Veal. Always accommodating and polite. Brian is not only the constant professional but also personable. If he is not there I rather More

by yams1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 28, 2025 -

Hendrick Lexus Kansas City responded

Yams1975, thank you for the high star rating!

January 21, 2025

Whenever I need service or regular maintenance, it is always a great experience at Hendrick. Craig Rossman was professional, clear, and kind. Very easy to work with. I felt respected throughout the proce More

by dharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 23, 2025 -

Hendrick Lexus Kansas City responded

Dharris, we are glad we could help!

January 20, 2025

Brian always does a great job, letting me know the status of my car and how to make sure maintenance is upkept. I like how thorough he is. More

by denisseperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 22, 2025 -

Hendrick Lexus Kansas City responded

Denisseperez, it's experiences like yours that really keep us motivated!

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