Hendrick Lexus Kansas City | Page 16

I have purchased two Lexus SUV's from this dealer. We found a used Land Cruiser in stock. I messaged the salesperson that we had been working with. No response. We drove to the dealer anyway. A di We found a used Land Cruiser in stock. I messaged the salesperson that we had been working with. No response. We drove to the dealer anyway. A different representative took us on a test drive of approx. 2 miles where we never go about 35mph. Upon returning, he asked if we wanted to purchase the vehicle. I said that I would need an actual test drive, and that I felt they were strong on the price. Salesperson said "we wont negotiate on the price". We thanked him and left. 2 days later the price is advertised $5k lower. I messaged the salesperson, twice, and called twice. No response to any messages of any kind. Later in the day I sent a message stating that if he no longer worked their or if in his opinion, we didn't qualify to be a customer please let me know and we will stop trying to reach him. 10 minutes later I get a response "vehicle is now sold". I guess we truly don't qualify as a Hendrick customer and will find a new Land Rover or Land cruiser instead of a Lexus. More

Brian Veil always provides with excellent service. He is very professional and efficient at making sure my car gets the best service. He is very professional and efficient at making sure my car gets the best service. More

Mr. Craig was veey enthusiastic about helping me! He was efficient and promptly fixed all of my concerns efficient and promptly fixed all of my concerns More

This dealership provides excellent service. My advisor, Brian Veal, makes sure all services are performed as needed. He also keeps me well informed on the progress of the visit. I will definite My advisor, Brian Veal, makes sure all services are performed as needed. He also keeps me well informed on the progress of the visit. I will definitely be buying my next vehicle from this dealership. More

The service was very good, fast and accurate. Working with Brian Veal is always a great experience. Working with Brian Veal is always a great experience. More

Craig Rossman has been my Service Consultant for 21 years and all I can say is that he is the best!!! and all I can say is that he is the best!!! More

Harper did an amazing job showing us the ES on Monday, just didn’t have the exact exact color that we are wanting, will definitely be back to buy one as soon as they find one just didn’t have the exact exact color that we are wanting, will definitely be back to buy one as soon as they find one More

I went in looking at an Infiniti and a Lexus this past weekend and I ran into salesman named Harper, he is extremely helpful and narrowing down our search, we will now be looking at the TX350 Premium. I w weekend and I ran into salesman named Harper, he is extremely helpful and narrowing down our search, we will now be looking at the TX350 Premium. I wish I could just put certain features of one car and put it in the other and call it a day but the TX is what my family needs and wants. More

We mad e day trip to hendrick lexus to look at the RX 350. We were blessed to have Peter Clark help us. He was knowledgeable about the RX and helped us find the right fit. I would highly recommend askin 350. We were blessed to have Peter Clark help us. He was knowledgeable about the RX and helped us find the right fit. I would highly recommend asking for Peter. More

Harper was extremely helpful and very knowledgeable about the Lexus product. We are looking at a LX and a Q8 and we have been swayed to get the LX600, it’s such a quiet and smooth ride and will last us anoth the Lexus product. We are looking at a LX and a Q8 and we have been swayed to get the LX600, it’s such a quiet and smooth ride and will last us another 14 years like our last one did. More