Hendrick Lexus Kansas City

This Lexus dealership sets the bar for service. I can easily make my appointments online (frequently for the next day). I can always get a loaner car so I'm never without a vehicle. I love the vid I can easily make my appointments online (frequently for the next day). I can always get a loaner car so I'm never without a vehicle. I love the video inspection videos the techs send me so I can physically see what is going on with my vehicle. I can't say enough good things. The service experience from owning a Lexus will make it very difficult to drive any other brand in the future. Mine has 100K miles and I've never had an issue outside of normal routine maintenance. More

I am very impressed with the Merriam Kansas service department. My Service consultant. Craig Rossman is awesome. He is very knowledgeable and is able to diagnose and explain easily to me what is the p department. My Service consultant. Craig Rossman is awesome. He is very knowledgeable and is able to diagnose and explain easily to me what is the problem with my car. He is a great representative for Hendrick Lexus. Outstanding individual. More

I bought my Lexus at this dealership always had good service and friendly staff. Marco was great in showing me how to use and the benefits off steering wheel assist will alert me if I get distracted, service and friendly staff. Marco was great in showing me how to use and the benefits off steering wheel assist will alert me if I get distracted, sign recognitions will display on the display a road sign like: Level crossing with gate or barrier. The electronic door won't open unless street is clear. I enjoyed speaking and learning from him this new feature on Lexus LS. Would recommend this dealership and Marco. More

Mike Rodriguez ,Sales Consultant Went above and beyond to assist us in the type of SUV that was suitable for us. customer service very excellent dealership. Very top rated. we are very pleased with the pu to assist us in the type of SUV that was suitable for us. customer service very excellent dealership. Very top rated. we are very pleased with the purchase that we made 2024, RX 350 Lexus SUV. If you are wanting to purchase a Lexus visit Hendricks Lexus, Merriam, Kansas and ask for Mike Rodriguez More

I have felt very confident and comfortable dealing with this dealership. They take care of my concerns and suggest things I should take care of this dealership. They take care of my concerns and suggest things I should take care of More

This is solely based on the car buying experience. First time here and found myself lucky to get Nate as a salesperson. Was looking to finance a used Lexus ES and he was super helpful. Not aggressive First time here and found myself lucky to get Nate as a salesperson. Was looking to finance a used Lexus ES and he was super helpful. Not aggressive and answered questions well. Ended up buying a certified car at a good deal. Definitely ask for him. Also would like to recognize Kat who showed me all the features of the new car as well before I drove it off the lot. More

We dealt with our salesman Chris Ragan by email and when we arrived to pick up our new Lexus everything went smoothly no hiccups. Our technology specialist Steven was excellent in explaining all the new te we arrived to pick up our new Lexus everything went smoothly no hiccups. Our technology specialist Steven was excellent in explaining all the new technologies in our vehicle. Exceptional customer service at Hendrick Lexus of KC. More

Amazing service, will always take care of all yours needs and leave you satisfied. Marco Martini is an amazing salesmen and took care of everything for me. As well as Willie in service is great and made sure and leave you satisfied. Marco Martini is an amazing salesmen and took care of everything for me. As well as Willie in service is great and made sure all my concerns were heard. Love this dealership!!! More

Brian is the reason we use this dealership. He always does a consistent great job He always does a consistent great job More

One of the considerations for purchasing a Lexus RX 350 in 2021 from Hendrick Lexus was for the quality of their service department. My experience in the past 3 years taking my vehicle for annual maintena in 2021 from Hendrick Lexus was for the quality of their service department. My experience in the past 3 years taking my vehicle for annual maintenance has exceeded expectations. Craig Rossman is the best service advisor. He gives me answers and direction without trying to upsell. The facility is fresh and comfortable, making it easy to wait during the service. More