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Hendrick Lexus Kansas City

Merriam, KS

5.0
915 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 915 reviews

January 24, 2024

Antonio was great to work with as he got me in and out in a timely fashion. More

by castro_jacob1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Ryan
Jan 26, 2024 -

Hendrick Lexus Kansas City responded

Castro_jacob1, we really appreciate your feedback!

January 24, 2024

I’ve been to other Lexus dealerships in St. Louis and Nebraska who were an embarrassment to Lexus. I go hours out of my way to only use Hendricks. More

by Trina Stuart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal and The Service Manager I can’t remember his name.
Jan 26, 2024 -

Hendrick Lexus Kansas City responded

Trina Stuart, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

January 23, 2024

Antonio my service advisor was exceptional. He was knowledgeable, polite and efficient. My problem was solved immediately More

by Ken Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Valles
Jan 25, 2024 -

Hendrick Lexus Kansas City responded

Ken Collins, we are so happy to read such a great review about Hendrick Lexus Kansas City!

January 22, 2024

Brian Veal embodies the customer experience at Lexus. He went above and beyond to ensure my vehicle was well taken care of. This man deserves a raise! More

by gtschwarga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 24, 2024 -

Hendrick Lexus Kansas City responded

Gtschwarga, we're glad to hear you enjoyed your visit.

January 16, 2024

I only go to Hendirck for my Lexus to be serviced and have never had a bad experience. Brian Veal is my service consultant and he will make sure you have top notch service. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 18, 2024 -

Hendrick Lexus Kansas City responded

Rob, we are glad we could help!

January 06, 2024

Was patient with our questions and was able to quickly answer all of them. Thank you More

by Davidgillingham452
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco martini
Jan 10, 2024 -

Hendrick Lexus Kansas City responded

Davidgillingham452, thank you for your kind words and this wonderful review!

January 03, 2024

Hendrick Lexus is a wonderful dealership to purchase cars at plus the service department is incredible, I have personally had Craig Rossman be my service advisor for over 10 years on 3 different Lexus cars a More

by pambales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 05, 2024 -

Hendrick Lexus Kansas City responded

Pambales, we really appreciate your feedback!

January 03, 2024

Location is not convenient for me the reliability and dependability does make my life easier. More

by Never
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 05, 2024 -

Hendrick Lexus Kansas City responded

Hello Never, we appreciate you taking the time to leave us this feedback.

December 26, 2023

Brian Veal did an excellent job addressing all question I had on my ES 350 service visit. Job well done. More

by ronslegl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal Service Consultant
Dec 29, 2023 -

Hendrick Lexus Kansas City responded

Hello Ronslegl, we appreciate you taking the time to leave us this feedback.

December 19, 2023

Wonderful job to Hendrick Lexus Service Center! This was my first round of maintenance for my recently purchased 2022 RX 450hL. This service was included in the purchase, and my service advisor An More

by PauloS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Valles, Tony Williams
Dec 21, 2023 -

Hendrick Lexus Kansas City responded

Paulos, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

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