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Hendrick Lexus Kansas City
Merriam, KS
988 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 988 reviews
April 23, 2025
Brian Veal at the Lexus service center is great. He has trusted me with his cell number and I am comfortable to call him when I am having an issue with me car. Much easier than going thru some aut He has trusted me with his cell number and I am comfortable to call him when I am having an issue with me car. Much easier than going thru some automated system or talking to someone who does not know me or my car. My car is an old 2002 Lexus and Brian helps me keep it going. More
by swhitakerlq
Employees Worked With
Brian Veal
April 23, 2025
Brian Veal is the best! I have complete trust in him and his ability to oversee my car maintenance and keep it running in tiptop shape! I have complete trust in him and his ability to oversee my car maintenance and keep it running in tiptop shape! More
by slherman26
Employees Worked With
Chetan “Cheeto” Sampat
April 22, 2025
Brian Veal has served me professionally numerous times since 2016. He always researches any inquiry I might have and follows up in a very timely manner. GIVE THIS VALUABLE EMPLOYEE A RAISE! He is a valuab since 2016. He always researches any inquiry I might have and follows up in a very timely manner. GIVE THIS VALUABLE EMPLOYEE A RAISE! He is a valuable employee! More
by Stan
Employees Worked With
Brian Veal
April 22, 2025
Ramon always gives excellent customer service in explaining in detail the repair of my car and experience mechanics in-terms of the actual repair and inspection. Thank you explaining in detail the repair of my car and experience mechanics in-terms of the actual repair and inspection. Thank you More
by Denise B
Employees Worked With
Ramon Conway
April 22, 2025
Knowledgeable representative Ramon has been standing by and answering all the questions I have had. Came to get few thing serviced on my car. Professional handling of all the steps. Very friendly! and answering all the questions I have had. Came to get few thing serviced on my car. Professional handling of all the steps. Very friendly! More
by Robert Miller
Employees Worked With
Ramon Conway
April 22, 2025
Ramon Conway was very friendly, attentive and answered the questions I had. He also went above and beyond explaining in detail what needed to be worked on. I was quite skeptical moving from the dealersh the questions I had. He also went above and beyond explaining in detail what needed to be worked on. I was quite skeptical moving from the dealership I was previously working with but Ramon proved that Hendrick Lexus Kansas City has exceptional customer service too. Thank you, first impressions are everything and you have a forever customer. More
by Eric T
Employees Worked With
Ramon Conway
April 22, 2025
Service appointment went very smoothy thanks to Brian Veal, he's the best! He was able to arrange a loaner car and communicated effectively when service was finished and additional work that was recomme Veal, he's the best! He was able to arrange a loaner car and communicated effectively when service was finished and additional work that was recommended to be complete. More
by jebinder
Employees Worked With
Brian Veal
