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Hendrick Lexus Kansas City

Merriam, KS

5.0
946 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 946 reviews

January 21, 2025

Whenever I need service or regular maintenance, it is always a great experience at Hendrick. Craig Rossman was professional, clear, and kind. Very easy to work with. I felt respected throughout the proce More

by dharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
January 20, 2025

Brian always does a great job, letting me know the status of my car and how to make sure maintenance is upkept. I like how thorough he is. More

by denisseperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 22, 2025 -

Hendrick Lexus Kansas City responded

Denisseperez, it's experiences like yours that really keep us motivated!

January 18, 2025

Brian does a great job communicating and taking care of my car! Thanks for your hrlp! More

by selmore1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian veal
Jan 21, 2025 -

Hendrick Lexus Kansas City responded

Selmore1948, we're glad to hear you enjoyed your visit.

January 17, 2025

The service department at Hedrick is excellent. Brian Veal was my service representative and he was a pleasure to deal with. He arranged for the repairs to be done, arranged a loaner car for me, More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 21, 2025 -

Hendrick Lexus Kansas City responded

Kevin, we're glad you had such a wonderful experience with us!

January 14, 2025

I've been getting my Lexus consistently serviced at Hendrick for over 5 years now. The service department never hesitates to take amazing care of me.Special mention of my service advisor, Ramon, who a More

by Kevin B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Jan 16, 2025 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 14, 2025

Ramon once again as always was very helpful and extremely patient. Great communication and kept us updated on the status of my car. More

by Alecia H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Jan 16, 2025 -

Hendrick Lexus Kansas City responded

Alecia H, we are glad we could help!

January 14, 2025

My service rep, Ramon, is outstanding. He is prompt to call me and update me on the vehicle and needs. He has worked to get me scheduled at a convenient time. He goes above and beyond More

by Luke M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Conway
Jan 16, 2025 -

Hendrick Lexus Kansas City responded

Luke M, thank you so much for the positive review!

January 10, 2025

Brian Veal and the entire service team are very efficient and they make sure that I’m completely satisfied with my service work done on my RX350h. More

by Shirschorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 14, 2025 -

Hendrick Lexus Kansas City responded

Shirschorn, we really appreciate your positive review!

January 07, 2025

Brian Veal is the best. He makes sure I keeping our vehicles maintained. Thanks Brian!! More

by Jim.tipton27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 08, 2025 -

Hendrick Lexus Kansas City responded

Hi Jim.tipton27, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations!

January 01, 2025

Peter Clark was very knowledgeable and helpful while I searched for the perfect car. I hope to work with him again More

by Marie
Recommend Dealer
Yes
Employees Worked With
Peter Clark
Jan 03, 2025 -

Hendrick Lexus Kansas City responded

Marie, thank you so much for your high rating!

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