Hendrick Lexus Kansas City

Service department is always professional. Brian explained everything as well as the technician video. Even though it wasn’t inexpensive, I feel it was all needed and hopefully helps the car Brian explained everything as well as the technician video. Even though it wasn’t inexpensive, I feel it was all needed and hopefully helps the car stay on the road for many years. More

Robert cheng in service is awesome. This is the 3rd time I’ve used him for my car. This is the 3rd time I’ve used him for my car. More

Brian Veal is a trusted advisor and keeps me coming back to Lexus, not only for service but for any future auto purchase. to Lexus, not only for service but for any future auto purchase. More

Ramon C is amazing, and went so far as responding to my issue even outside of business hours. Ramon helped me navigate what issues I had going on with my vehicle ( I could not for the life of me find my ow issue even outside of business hours. Ramon helped me navigate what issues I had going on with my vehicle ( I could not for the life of me find my owners Manuel) but he helped me every step of the way. He then helped me get appointment set up and when I came in even had a loaner vehicle ready for me ensuring my plans were not interrupted. My issue was addressed quickly and seamlessly with all of his help. More

Excellent support and honest assessments of what needs to be done at this time and the watch list for future service. be done at this time and the watch list for future service. More

Ramon Conway on the service drive is outstanding! He kept in touch with me throughout the process to ensure I knew exactly what was going on with my vehicle. If you ever take your care for ANY servic He kept in touch with me throughout the process to ensure I knew exactly what was going on with my vehicle. If you ever take your care for ANY service ask for Ramon! More

Ramon provided outstanding service from start to finish! He was extremely knowledgeable and took the time to answer all my questions. Ramon made the process seamless by staying in touch, being available for He was extremely knowledgeable and took the time to answer all my questions. Ramon made the process seamless by staying in touch, being available for calls or texts, and even giving me a heads-up about the snowy weather that was coming in to the area. He went above and beyond and it was very much appreciated. More

I recently brought my car in for servicing prior to a long road trip for the Holidays and I had pleasure of working with Ramon Conway again, I always schedule with him. He was so helpful and even with th long road trip for the Holidays and I had pleasure of working with Ramon Conway again, I always schedule with him. He was so helpful and even with the holidays around the corner was able to get my car in and get me in another car while my car was being worked on so I could get everything done. He is such a pleasure to work with and his attention to detail is amazing. More

Brian veal is outstanding! He takes such care of me and my Lexus. I can always go to him to explain every detail of my report. He takes such care of me and my Lexus. I can always go to him to explain every detail of my report. More