Hendrick Honda Woodbridge

Thank You Sam! A few weeks ago, I came in for an oil change and state inspection. After being there for an hour, I was told I'd also need to replace my rear breaks. A few weeks ago, I came in for an oil change and state inspection. After being there for an hour, I was told I'd also need to replace my rear breaks. I obviously wasn't looking forward to the cost, but knew it had to be done. The service took longer than expect and the a winter storm was brewing. I ended up being there for over 3 hours and missing a bus back to New York, but Sam remedied the situation with giving me an amazing discount for the inconvenience. THANK YOU, SAM! As I stated, I wasn't expecting much to be done, but was completely surprised by Sam's act of kindness. Thank You, Thank You, Thank You!! This is my second car from Hendrick Honda Woodbridge and my family owns a number of their vehicles. Hendrick Honda's services never disappoint and I love how friendly everyone is as well as how comfortable the waiting area is (stocked with tea, coffee, hot chocolate, water, wifi and a play area) Still waiting on the hidden camera's to show up with my real bill ; ) Cheryl More

This dealership takes care of their people A great dealership who stands behind their word and product. I am enjoying my new 2014 CRV and I am looking forward to future deals. I will refer any A great dealership who stands behind their word and product. I am enjoying my new 2014 CRV and I am looking forward to future deals. I will refer anyone to this dealership. Thank you Hendrick Honda for your assistance! More

Sam and his crew are awesome Okay here we go. So my 2012 pilot with 90,000 miles had the check engine light come on. My wife and I drove it in at about 2pm and Kristi Richards was Okay here we go. So my 2012 pilot with 90,000 miles had the check engine light come on. My wife and I drove it in at about 2pm and Kristi Richards was taken care of us. Even coming in late in the day and with no appointment she got the car right in the shop and in about an hour came and told me the good/bad news. Our pilot had blown piston rings which I guess is common on the v6s that go into eco mode. So she let us Know that it was covered under warranty which is great I love Honda. But normally they have to top off the oil and I have to drive the car for another 1,000 miles so they can check it again to make sure that it will be covered. Instead of just accepting defeat Kristi took the initiative to get the shop foreman to look at it and then sure enough he signed off on the repair and they were just going to get started on it right away. You go girl thanks. So we got a rental car covered as well and no fault of Honda's but that experience did go over as well you can read my review for enterprise if you want to know more details. Enterprise was such a cataclysmic failure. But anyways back to Honda. Also ust a side note we got a 13 Chrysler Town and Country as our rental and what a *steaming pile* of you know what that thing was and it was the top of the line one with leather and dvd and everything. That thing was loud uncomfortable and drove terribly. So in closing do yourself a favor buy a Honda and get it serviced at Hendrick. Just ask for Kristi Richards or even Jon Pitts(who has taken care of us in the past). Great Job Everyone and thanks for the awesome service. More

Great experience Just purchased a CRV EX-L from Hendricks Honda. Bill Fredericks was our salesman, and made it a very smooth, positive process. The dealership was extr Just purchased a CRV EX-L from Hendricks Honda. Bill Fredericks was our salesman, and made it a very smooth, positive process. The dealership was extremely busy, but he made sure we were well taken care of and that the paperwork went quickly. He was respectful of our time and our comfort during the sale. Mr. Urcuyo also assisted us and oriented us to the new vehicle. He went out of his way to accommodate us in so many ways. Mr. Mathias also deserves recognition for his outgoing, friendly personality and professionalism, even though we did not do any of the financing or warranties. I do not enjoy the car-buying process, but these gentlemen made it a pleasure. We live outside of the area and actually have Pohanka Honda within a couple miles of our home, but Hendricks has definitely earned our future business! More

Sam Maddalena ROCKS Mr. Maddalena is a huge asset to Hendrick. If all businesses had his level of customer service, the world would be a better place. His attention to de Mr. Maddalena is a huge asset to Hendrick. If all businesses had his level of customer service, the world would be a better place. His attention to detail, willingness to go above and beyond to help customers is to be applauded. He's the best. More

Incredible service!! Service is one of a kind. I enjoy bringing my car in for service and knowing my car is in good hands. I have never had any issues in the years i have Service is one of a kind. I enjoy bringing my car in for service and knowing my car is in good hands. I have never had any issues in the years i have been coming to this dealer, which keeps me coming back for service. More

Service Dept. is a scam I have been a Hendricks customer for years and always have had great experiences with the sales dept. I have used the services dept. for the free sta I have been a Hendricks customer for years and always have had great experiences with the sales dept. I have used the services dept. for the free state inspection service. It seems every time you have a vehicle in for "free" inspection they find something wrong that ends up costing you money. I had my daughters 2013 CRV in for inspection when I receive an email that the car has failed and i needed 2 new front tires because of a bubble in one of the tires. I never got a call from the service dept or contacted by anyone except for the email. My wife picked up the CRV (with a failed Virginia inspection sticker) and met me at a local tire store. We looked at the tires and saw nothing wrong with any of the tires. I purchased 4 new tires and took the old ones home. The next day I took the car back to Hendricks to take care of the inspection. I showed the service manager the tires that were removed asked him to show me the tire defect, He said that he could not tell and would have to mount them to see. If the tire had a defect that would cause it to fail you would be able to see it without remounting them. I left them the tires so they could check them. I asked how would I know if they don't just change it with a bad tire they already had. The bottom line is that I have used Hendricks Honda for years and have made many Honda purchases (ATV, lawn mowers, generators) and I will not use Hendricks every again and it has changed my thoughts on Honda products in general. More

Awesome customer service! I bring all of my cars to this dealership for service, and let me say that I would NEVER go anywhere else for service! They are open seven days a week I bring all of my cars to this dealership for service, and let me say that I would NEVER go anywhere else for service! They are open seven days a week and they are extremely friendly and knowledgable. The negative reviews on here regarding the service department make no sense to me at all, as I have been dealing with the Service Manager Sam Maddalena for several years and have always received spectacular customer service from him and his team. More

Excellent Experience We were die hard Chevy and Nissan people who have never considered Honda's. We had contacted Margot a while back about some used vehicles they had. S We were die hard Chevy and Nissan people who have never considered Honda's. We had contacted Margot a while back about some used vehicles they had. She really impressed us with her true my caring attitude in helping us what we needed rather than just making a sale. She is why we eventually went to Hendrick Honda, an hour and a half drive from our home. She referred us to Anthony who like Margot was awesome and focused on our needs and what he could do for us. Dennis Card went way beyond our expectations in making the deals and the mound of paperwork went like clockwork with him making sure he got use the best possible deals to our advantage. We also had the pleasure of meeting Mr Bob Conley who personally met with us and talked & treated us like we mattered, and like family. This group of people & dealership in general should be used as an example no only for the Hendrick Automotive Group, but the industry in general. This was a truly enjoyable & memorable experience thanks to these dedicated individuals from the top down. More