Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Great customer service We popped in to look at mini vans. We were fairly particular about what we did and didn't want. Our salesman, Todd Testa, worked hard to find just wha We popped in to look at mini vans. We were fairly particular about what we did and didn't want. Our salesman, Todd Testa, worked hard to find just what we were looking for in a van. There was a "hiccup" along the way but a resolution was quickly found. All in all, we are very pleased with our new van. More

Exceeded our expectations.. .................... I take great pleaser in writing this review for Hendrick Chrysler Dodge Jeep RAM of Concord. I knew exactly what vehicle I wante .................... I take great pleaser in writing this review for Hendrick Chrysler Dodge Jeep RAM of Concord. I knew exactly what vehicle I wanted prior to coming to the dealership. Seen it online, came to the dealership and was helped by Mr. Brittain Staton. I told Mr. Staton what vehicle I was interested in, he whipped out his smart phone and ask is this the one, I replied yep. Two minutes later he brought the vehicle to the front of the dealership for my wife and me to see. I must say Mr. Staton was very confident and knows how to communicate to and deal with our needs. Within 10 minutes of talking to us he knew he had sold us our new Dodge Ram 1500. Now on to see the finance office to close the deal. WOW....met with Mr. Mark Wright. Get ready his job is not only to explain your financing but to sell you an extended service contract and an oil change program. This is not a bad thing just make sure you can afford it and if it for you. Spent about two hours with him which I though was a little too much time, but left satisfied. Before leaving Mr. Brittain had transferred all my personnel belongings from my trade in to the new vehicle and showed us how to operate all our new bells and whistles on the Ram 1500. I will recommend this dealership to my family and friends. Thank you again Mr. Staton. More

Happy wife happy life. My wife and I decided to swing in to the dealership on a Saturday and were welcomed in the parking lot by Dustin Griffin (our salesman) he pointed out My wife and I decided to swing in to the dealership on a Saturday and were welcomed in the parking lot by Dustin Griffin (our salesman) he pointed out that he noticed the Star Wars stickers on the back of our van and I knew that I could work with a man that could could understand the reference and name the AT-AT. He introduced himself professionally and greeted my whole family including my young children; after a discussion about my wife and I's desires in a vehicle he grabbed the keys to the exact vehicle my wife was thinking of. To me I felt it was very important that he listened to my wife (she will be the driver) and not just talked with me. The whole process I felt like he was on my side, he even found that my company had substantial discount. The management was friendly and interactive with all the employees and customers, I felt like the whole dealership was running effectively despite being extremely busy. When it came to the financial segment of the purchase, John Cauble was very helpful and efficient, he showed me the value in many of the programs offered with the car, and also made me feel good about being a return customer. After finishing up the car was ready to go and unfortunately my cell phone was dead so I could not take a picture of the stickers that started this whole process so Dustin was kind enough to take a picture of it and send it to me so I will have the memory. Thank you Hendrick Chrysler Dodge Jeep RAM of Concord for a wonderful purchase experience and continued customer service. ' Chris More

Best new car buying experience!! This was truly the easiest new car purchase I have ever had. Scott Spainhour went above and beyond to help me out and even conducted the delivery a s This was truly the easiest new car purchase I have ever had. Scott Spainhour went above and beyond to help me out and even conducted the delivery a second time after I surprised my wife with the car so she could learn all of the features. As for John Cauble...most finance managers make you feal pressured...not John...a very pleasant experience. Thanks again!! More

Cam and the team Cam Stewart, Joe Owens, Paul Boyd, Victor Rizk, Lee Brown. Ordered a brand new truck from the factory, which was cool and the first for me, everyone l Cam Stewart, Joe Owens, Paul Boyd, Victor Rizk, Lee Brown. Ordered a brand new truck from the factory, which was cool and the first for me, everyone listed above was awsome, reasonable, cool, supportive, understanding, and patient for my concerns. Paul Boyd was easy going and humorous at times especially after buying a big pricy ticking truck. Paul was very honest and helpful in leading me to answers that I did not know about. I would definitely use all the same people in buying another vehicle again from them. More

Horrible Experience Called ahead of time and traveled 50 miles to look at a Hendricks Jeep in Concord. With checkbook in hand I was told told "sorry we don't have any s Called ahead of time and traveled 50 miles to look at a Hendricks Jeep in Concord. With checkbook in hand I was told told "sorry we don't have any sales people to help you today, and we close at 7:00 tonight!! Very rude when we arrived. Sales manager offered NO assistance. I would never go back, I guess they should know there are 3 other Jeep dealing locally More