Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Above and Beyond Servicemen We have an used Chrylser Mini Van. It has been giving us problems recently. We decided to take it to a dealer, boy did we choose the right one. Tom De We have an used Chrylser Mini Van. It has been giving us problems recently. We decided to take it to a dealer, boy did we choose the right one. Tom Defeo is the service rep we met on arrival and from there we have been in good hands. He has taken the time to put us at ease. Never have I had an experience with a mechanic, service rep, or saleman for that matter where I felt they had my best interest at heart. Tom kept us in the loop never did he make a decision without our consent. He gave us quotes, possibilities and options. Now get this...They fixed what they could and let us know to dig deeper into the problem would probably cost us more than the van was worth(it has over 200k miles) I appreciated that honesty and condor. You just don't find that today. The van of course runs better than it did and we're completely satisfied with service provided This may sound like a cliché but -Tom made us feel like family. My hats off to Hendricks Concord. They're hiring the right people and have created an atmosphere for excellence. More

first car buying experience Being that it was my first car buying experience I was nervous and anxious to begin this journey. However, those at Hendrick Chrysler Dodge Jeep were Being that it was my first car buying experience I was nervous and anxious to begin this journey. However, those at Hendrick Chrysler Dodge Jeep were professional and patient with me. I ended up walking out with my dream car and paying what I wanted for it. Very reasonable, respectful people looking to help those find what they are looking for! More

Great experience and drove off with my dream car Thank you to Hendrick dealership and Tom Zulli for making the car buying process stress free and ideal. I got the car I wanted and more for the best Thank you to Hendrick dealership and Tom Zulli for making the car buying process stress free and ideal. I got the car I wanted and more for the best deal I could get in town. Tom and his manager took the time to listen to what I needed and wanted and found the perfect car and deal for me. I couldn't be happier with the service and attention I got. I highly recommend them to any body looking for a car. Thank you!!! Ana S. More

Nice Experience and Great Service from Spencer in Sales Let me start by saying that I HATE the process of buying a new car. With everything else in life that you buy, the price is clearly listed and that's Let me start by saying that I HATE the process of buying a new car. With everything else in life that you buy, the price is clearly listed and that's what you pay for it, but with car buying, the listed price is always jacked up and you have to haggle and negotiate for a decent deal. We had spent several weeks searching at numerous car dealerships in Charlotte, Rock Hill, Concord, and the NC triad region. Almost everywhere we went, we had to deal with "cheezy" sales people that had the stereotypical "used car salesman" personality, even though we were dealing with reputable franchise dealerships and looking at new cars. Most of them gave us a condescending attitude when we tried to negotiate and said "this is the final price, as low as we go", only to call us back the next day to offer a better deal on what had been the "final price" the day before. All that being said, we did NOT get that treatment at Hendrick Jeep in Concord. We were treated with respect and courtesy throughout the entire process. Spencer Boyd was our salesman, and he did a great job of assisting us with making our purchase of a 2015 Jeep Cherokee Trailhawk. We felt like we got a good deal on the vehicle, but what really made us decide to purchase from Hendrick Jeep was Spencer and the way that he treated us. Will def look here again the next time we purchase a vehicle. More

Wonderful experience Tom Boyer was excellent and very personable while working with us. I generally dislike dealing with the car buying process but Tom made it much easie Tom Boyer was excellent and very personable while working with us. I generally dislike dealing with the car buying process but Tom made it much easier for me. More

Great organization VERY TRUSTWORTHY. Tom and Matt did a very good job of telling me what my car needed. Great follow up. I will buy my next car there because of them. VERY TRUSTWORTHY. Tom and Matt did a very good job of telling me what my car needed. Great follow up. I will buy my next car there because of them. More

Great Experience with Tom Boyer Tom was great to work with. He was patient and willing to work with us to get all of our questions answered. Overall, Tom made this car buying proces Tom was great to work with. He was patient and willing to work with us to get all of our questions answered. Overall, Tom made this car buying process one of the better experiences I have had at a dealership. I would definitely work with him again and recommend him to family and friends. More

Phenomenal customer service Customer service was excellent. Typically car business people have a negative stigma, but these guys are the opposite. Worked with Randy, outstanding Customer service was excellent. Typically car business people have a negative stigma, but these guys are the opposite. Worked with Randy, outstanding salesman. Addressed all my needs and concerns and gave me useful information on the Wrangler I had come searching for. Bob and Tom, both are managers. Also treated me with respect and very approachable, gave me a fair deal. I did not end up buying the Wrangler (yet) but I will definitely come back to these guys and would recommend to anyone. More

Wonderful Customer Service Recently took my Jeep in to get serviced. Very impressed with the customer service I was provided. Friendly staff, educated, and preformed services in Recently took my Jeep in to get serviced. Very impressed with the customer service I was provided. Friendly staff, educated, and preformed services in a timely manner. Definitely going back for my next tune-up. More

Excellent Tom did an excellent job, I am new in the area and gave me the confidence learning to drive in the area. He has good people skills. I may have some ot Tom did an excellent job, I am new in the area and gave me the confidence learning to drive in the area. He has good people skills. I may have some other family moving to the area and if they are in need of a car I will recommend Tom. More