Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Great Service Tom and Andy were very professional, knowledgeable, and helpful! They both provided a genuine high level of customer service I've only experienced at Tom and Andy were very professional, knowledgeable, and helpful! They both provided a genuine high level of customer service I've only experienced at Hendrick. More

Bought a new Jeep and they took care of me. Bought a brand new Jeep with a hard top and the immediately made arrangement to get the top switched to a soft top for me. I got a great deal, the sta Bought a brand new Jeep with a hard top and the immediately made arrangement to get the top switched to a soft top for me. I got a great deal, the staff was helpful, financing was easy and the service was top notch! I love my Jeep. Thank you Hendricks Dodge Jeep of Concord. I love my awesome blue Jeep and I named her Wilma More

Mediocre at best Drove all the way to concord after being told the vehicle I wanted was in stock. Got there and was told it was sold the day before. Classic. Tiana Drove all the way to concord after being told the vehicle I wanted was in stock. Got there and was told it was sold the day before. Classic. Tiana was friendly throughout the process. Found a replacement that was close but not exactly what I wanted. Asked for the price advertised, was offered 7k more. Frustrating. Then back and forth a for an hour. Eventually walked out and was five minutes away when they called and said they’d do the deal. Definitely didn’t leave a good feeling in my Mouth. Then waited An hour and a half for the finance manager. Was told they wouldn’t adjust the apr on financing the vehicle unless I bought gap and a oil change plan. Felt scummy to say the least. Took two more trips to the dealership to get the accessories that are standard with my jeep as they had been taken out. Never even got a roof removal kit. Never a call from the sales person asking how I enjoyed the jeep. Would I go back? I’m honestly not sure. The customer service was lacking, and the sales and inance tactics left a sour taste in my mouth. The service department was top notch on my second trip to the dealership for the 2nd key the sales force lost to my jeep. There are other jeep dealerships much closer that I would have probably tried in hind sight. Looking forward to when I get the FCA survey on my experience. More

Francina Santamaria is a Superstar! My daughter and I were pushed to get a replacement car after hers was totaled so that she could return to school. We prepared ourselves for a hassle, My daughter and I were pushed to get a replacement car after hers was totaled so that she could return to school. We prepared ourselves for a hassle, but were so pleased When we met Francine! She was extremely professional, yet so much fun to work with. She listened to our needs and did not add any pressure. I am confident that we got a nice, safe car for my daughter. I highly recommend Francine! More

Fine Americans I've bought MANY cars. This has been by far the most pleasent experience I've ever had buying. Even working with them from Chicago, IL it was seemless I've bought MANY cars. This has been by far the most pleasent experience I've ever had buying. Even working with them from Chicago, IL it was seemless. Paul and the team took excellent care of me and built me the Wrangler of my dreams. Going forward I can't see myself working with another dealership or personnel other than Hendrick ever again. More

Best of the Best Went to Hendrick Dodge of Concord on a whim to look at a new Challenger. There I met Mike Maman. After a little chat Mike said that he remembered me f Went to Hendrick Dodge of Concord on a whim to look at a new Challenger. There I met Mike Maman. After a little chat Mike said that he remembered me from years ago, getting a different car from him at another Hendrick dealership. Wow! I was thoroughly impressed with how honest and professional he was, and within minutes he made me a deal I just "couldn’t refuse". Needles to say, I left with the car and a big smile! I liked driving the car so much, that not even two months later I went back for service (oil change, and a very minor issue). Boy, I felt like a rock star... Tom De Feo, Joe Alexander and Kyle were so attentive to make sure that any concerns I had were properly attended to. I’m so happy with my decision of getting a car from them, that I’m seriously thinking of trading one of my cars to get a new Jeep from them. More

Their incompetence almost cost me $200 Shocked by the number of high ratings! This has to be worst car dealership ever! We have had horrible experience with both the sales and service dep Shocked by the number of high ratings! This has to be worst car dealership ever! We have had horrible experience with both the sales and service department with both Jeep and Chrysler vehicles. The only reason we ever visit is for convenience as it is the closest dealership to to our house, but they never fail to amazing us with their incompetence. My most recent debacle was a call (multiple actually) to try to get replacement uconnect headphones for my practically brand new Pacifica (purchased from a different dealership due to their incompetence but that's a different story). The first call had me sent to a service manager's voicemail who never called back! Sad, but not surprising, par for the course at this dealership. Anyway, I called back a week later and I'm pretty sure spoke to the same person who transferred me to the voice mail the first time (wish I caught her name). Explained that the uconnect headhones on my 2017 Pacifica purchased last summer broke while replacing the batteries. She put me on hold, said she wasn't sure but finally told me accessories were not under warranty at all even though its less than 1 year old. She transferred me to parts so I could buy a new set. Since there was no way I would ever buy anything from this dealership, I called another who quickly looked up my vehicle info, found it to be less than 1 year and said YES they are warrantied!! That call took less than 5 minutes. I should have known better than to waste my time calling Hendrick, but I am always ever hopeful they will improve due to their proximity to my home. More

2 years later and I still refer people to Paul Its has been about 2 years since Paul helped me buy my Jeep Cherokee and and anytime someone asks about buying a car I tell them to ask for Paul. He m Its has been about 2 years since Paul helped me buy my Jeep Cherokee and and anytime someone asks about buying a car I tell them to ask for Paul. He made me feel comfortable even if the payment wasn't what I wanted to pay. looking back I am glad he sold me this car and talked me into it. I came in to look at a $11K jeep wrangler and I ended up leaving with a $28K Cherokee. He wasn't pushy and left the decision up to me. I have been meaning to leave this review and just now getting around to it. More

Oil Change I was suppose to have free oil changes for life but all of a sudden they don't honor that any longer. When I Decide to trade my truck I will go to ano I was suppose to have free oil changes for life but all of a sudden they don't honor that any longer. When I Decide to trade my truck I will go to another Ram dealership for sure More

Service Department Took my 05 Durango for a tire rotation and tire rotation Guy called me said he couldn't rotate the tires said the lugs were frozen would cost 275.00 t Took my 05 Durango for a tire rotation and tire rotation Guy called me said he couldn't rotate the tires said the lugs were frozen would cost 275.00 to fix came to pick up my Durango wife tells me the radio went out she took it back to the dealership they said not our problem very bad customer service DON'T GO HERE they had worked on my other car i thought they was decent told me it would cost 600 to fix radio seriously More