Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Dealership was willing to work with us I was in a situation where I needed to trade in my vehicle because I was over the miles in my lease by about 13,000 miles. They were able to work a gr I was in a situation where I needed to trade in my vehicle because I was over the miles in my lease by about 13,000 miles. They were able to work a great deal out to make us happy. Of course, I had to push a little on some numbers. That’s just what I do, but all in all, the experience wa great. Greg Davis allowed me to work with Mike Lafleur when he was tied up, and he took good care of me. More

Great experience. Bought a 2018 Dodge Charger Hellcat and had a great experience. Greg was very professional and friendly. I will definitely consider doing business wit Bought a 2018 Dodge Charger Hellcat and had a great experience. Greg was very professional and friendly. I will definitely consider doing business with this dealership again. More

Repeat Customer I traded in my 2011 Jeep Wrangler Sahara for a 2017 Jeep Wrangler Sahara at Hendrick Chrysler, Jeep, Dodge last year but really wanted the new 2018 Je I traded in my 2011 Jeep Wrangler Sahara for a 2017 Jeep Wrangler Sahara at Hendrick Chrysler, Jeep, Dodge last year but really wanted the new 2018 Jeep Wrangler Sahara when I took my 2017 in for service on June 16th. I figured since I had just purchased the new one last year it would be out of the question to trade it in and get a new one this soon. I started looking at the 2018 JL’s while my Jeep was being serviced and met the best salesmen anyone could ever ask for!!!! Greg Davis took the time to talk to me about the colors of the different Jeeps I have owned over the years to help me decide on a color for a new Jeep. He wanted to help just in case looking turned into buying. Greg Davis made sure I was happy when I left Saturday afternoon in my new 2018 Jeep Wrangler Sahara!!! Greg Davis thank you and the Hendrick crew for all your help on the purchase of my 2018 Jeep Wrangler Sahara!!! I love it!!! More

Annabelle the profesional sales person We looked at a truck initially and the price was inline with the going market, but it did not fit into our budget. So after a couple of days my wife a We looked at a truck initially and the price was inline with the going market, but it did not fit into our budget. So after a couple of days my wife and I searched the Hendrick Automall website and found a couple of vehicles we were interested in reviewing. I forwarded the top 2 on our list and Annabelle had them waiting for us when we arrived. We test drove both vehicles, Annabelle was very informative on the vehicles. We decided on one of them and while we waited to complete our documentation Annabelle ran to our preferred restaurant and picked up a meal we ordered online. Relaxed, happy and profesional environment. This is the second vehicle we have purchased from this dealership. Both times the shopping experience was great! Thank you Hendrick and Annabelle for making it a great experience! More

Sadly perpetuating the stereotypes of car dealerships I was looking to purchase a new Jeep. I had found a number of dealers all willing to sell at 6% under invoice (see the Jeep Forums for a list if you n I was looking to purchase a new Jeep. I had found a number of dealers all willing to sell at 6% under invoice (see the Jeep Forums for a list if you need, along with copies of actually buyers orders for proof) so I contacted Hendrick because they had a suitable model in stock and were much closer to me than these other dealers. Krista called me and said they would match those offers after speaking to her sales manager but that I needed to come in for that price. I assume this is because some people will get a written offer from a dealer and then go elsewhere to a place attempting to use it as leverage to get an even better deal. I told her I would be in the next day or the day after that. So I called to come up 2 days later (in the window I had given) and she was not there. Brittany helped me and confirmed the car was on the lot and ready to go. I started heading that way (not a short trip I will also add) and asked her to please give me the bottom line out the door price to make sure it matched what Krista had told me and that I would give them a deposit just to make sure someone did not swoop in and buy it at the last second. She asked what I had been told for a price and I told her who gave it to me and the price. I later found out that they trace all calls by phone # and also record them which I think is great so they can have proof of what was said between a buyer and seller. When I told he the price she said she would check and have someone call me. A short time later, Tom, a sales manager called me. I told him all of the above info (he was the one who told me he could hear recordings of the calls) and he informed me that while some dealers will do that price, specifically mentioning Koons in VA, he said the best he would do was MSRP. I asked him why he would not honor the price another manager had agreed to and he basically told me that should I want to save $4000 I should go to Koons. he said they are a much higher volume dealer and will do those deals. My question to you Tom is "have you ever though maybe YOU could be a higher volume dealer if YOU made those deals?" . It is an odd sales tactic to send me to a competitor and one I would think Hendrick's GM should be aware of but more importantly, if they have a recording where Krista told me they would match a price then they should have the ethical integrity to honor it. My advice is this: Shop around. There are dealers who charge hundreds less in "processing" fees and in addition they won't pull a bait and switch on you when you go to complete the transaction. If this is the level of integrity they have there, what do you think they will do when there is some disagreement or misunderstanding when there is no record of the conversation? If I am able to save 10 or 20 people of going through this experience with Hendrick and at the same time they see a loss of market share maybe it will make them reconsider not being people who stand behind their commitments. That is my hope. I will point out, at no time was anyone rude to me and I have no ill will to Tom or Krista even though I do feel Tom should not have reneged on a deal that was made just because he didn't want to do it. More

Greatful Thank you Anabelle Francisco for making my experience at Hendrick so awesome and putting in my my new car within a couple hours. you were extremely he Thank you Anabelle Francisco for making my experience at Hendrick so awesome and putting in my my new car within a couple hours. you were extremely helpful and really nice throughout my visit. I appreciate it. More

Generally pleasurable experience. I found Jeff Stark to be a straightforward and considerate salesman. At no point did I feel as I was being deceived or pressured by him. Once I was pa I found Jeff Stark to be a straightforward and considerate salesman. At no point did I feel as I was being deceived or pressured by him. Once I was passed off from Mr. Stark to the finance department this experience did change for the worse. I felt greatly pressured at this point to purchase an extended warranty after repeatedly saying I wasn't interested in it and felt little respect towards my own opinion and wishes in regards to the extended warranty. More

Muy buena Muy profesional la atención que nos dieron yo lo recomiendo a todos los que quieran ir a comprar un carro ellos le buscan lo mejor . Muy profesional la atención que nos dieron yo lo recomiendo a todos los que quieran ir a comprar un carro ellos le buscan lo mejor . More

Revolutionary pavement for car sales I truly had an amazing experience that was unlike no other, here at Hendrick's. Greg Davis helped me out, and he really made my father and I feel righ I truly had an amazing experience that was unlike no other, here at Hendrick's. Greg Davis helped me out, and he really made my father and I feel right at home. There was no pushing, he heard us and our situation out, but best of all he customized the car shopping experience to fit what we were looking for. Because of Greg and the work done by all of Hendrick's, I now have a 500 Abarth by my side again. During the whole process Greg knew exactly where we were coming from and was talking to us person to person; we weren't just another sale. I would recommend any and everyone who is looking for another car to come here. Although my purchased vehicle is Chrysler, it was a FIAT. The lots were merging if i understood correctly, which didn't hinder the experience at all. More