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Hendrick BMW Northlake

Charlotte, NC

5.0
1,692 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,692 reviews

May 25, 2023

Andrew was helpful and prompt at communication. The workers at this dealership as a whole are courteous and kind. More

by Aims612
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 27, 2023 -

Hendrick BMW Northlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 25, 2023

We appreciate working with Jeff Day. Because of him, our car was serviced on the appointment day within working hours. It seems that on occasion the service department gets backed up due More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 27, 2023 -

Hendrick BMW Northlake responded

Laurie, thank you for sharing your positive experience!

May 24, 2023

The service at Northlake BMW is great. Jeff Limthong is a great communicator and goes the extra mile to make visits enjoyable. More

by whitneyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
May 26, 2023 -

Hendrick BMW Northlake responded

Whitneyb, thank you for your kind words and this wonderful review!

May 24, 2023

Purchased my new car from Dillon, we had the best experience with him. He wasn't pushy or overwhelming like most advisors. More

by William Herman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hutson
May 27, 2023 -

Hendrick BMW Northlake responded

William Herman, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 24, 2023

Just bought my new X5, loved everything about our buying experience with Dillon. Highly recommend him to anyone looking for a new BMW. More

by William Herman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hutson
May 27, 2023 -

Hendrick BMW Northlake responded

William Herman, we are very happy we could provide you with a positive experience!

May 24, 2023

Dillon was an exceptional salesman, we had a great time working with him over others. Not pushy at all, gave us the ability to think on our own. We love our new car and will be back when we need our next. More

by William Herman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hutson
May 27, 2023 -

Hendrick BMW Northlake responded

William Herman, thank you for sharing your positive experience!

May 24, 2023

Andrew Johnson in service took excellent care of us today. Always a pleasure doing business at Northlake BMW!! More

by leevantine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson, Stefanie Lisa
May 26, 2023 -

Hendrick BMW Northlake responded

Leevantine, we are very happy we could provide you with a positive experience!

May 24, 2023

Friendly staff, Jeff Day is the best, been going to him for years with my last 2 cars. More

by valerie525252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 27, 2023 -

Hendrick BMW Northlake responded

Valerie525252, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 24, 2023

Great customer service from Jeff Day. We’ve been customers for over 7 years and Jeff has always done an amazing job helping us and staying on top of our service. I can’t recommend eno More

by suarezjose_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day , Stefanie Lisa
May 27, 2023 -

Hendrick BMW Northlake responded

Suarezjose_, thank you for sharing your positive experience!

May 23, 2023

Andrew was attentive to my needs. I was kept informed the entire visit. Thank you! More

by cwisham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Stefanie Lisa
May 23, 2023 -

Hendrick BMW Northlake responded

Cwisham, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

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