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Hendrick BMW Northlake

Charlotte, NC

Overview
Reviews
Vehicles
4.9
1,980 Reviews
Call Dealership (844) 485-8157
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10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,980 reviews

September 18, 2026

BMW Northlake is a great dealership. The employees are always asking if they can do anything for you. More

by smartin435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Guerra, Stefanie Lisa
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September 17, 2026

I have been using this dealership for 10 plus years. I am always pleased with the service and professionalism of staff. Two employees exemplify the Northlake dealerships strive in customer satisfacti More

by Jbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pj Caple, JR Guevara. ⭐️ ⭐️⭐️⭐️⭐️
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September 16, 2026

The Hendrick BMW team always do a great job. Andrew is a great communicator and was able to coordinate multiple services during one visit. More

by kdweb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bernett
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Sep 18, 2026 -

Hendrick BMW Northlake responded

Hello Kdweb, thank you; we appreciate your feedback!

September 11, 2026

Andrew was very good, very informed and very professional and made me feel very comfortable speaking with him. More

by 2026_Sept10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bernett, Stefanie Lisa
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Sep 11, 2026 -

Hendrick BMW Northlake responded

2026_sept10, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

September 06, 2026

Customer Service is AMAZING! !! Very responsive and helpful with all concerns. Ty is great at her job! More

by cltinnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
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Sep 08, 2026 -

Hendrick BMW Northlake responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 04, 2026

JR was super helpful during my car’s repairs. He provided excellent communication throughout the day and made the day less stressful by helping me with accommodations. More

by Ryan Kendrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
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Sep 08, 2026 -

Hendrick BMW Northlake responded

Hello Ryan Kendrick, thank you; we appreciate your feedback!

September 04, 2026

I really had a great experience at the dealership. Amanda and the mechanic were both great. The mechanic was detailed in swapping the modules which provided support to what he was saying. And of cours More

by Major
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Print
Sep 08, 2026 -

Hendrick BMW Northlake responded

Major, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

September 03, 2026

Hendrick BMW Northlake is the BEST! My service advisor, Amanda Godbout is friendly, professional, and super efficient. She always makes my experience there easy and stress-free! More

by Barbhawks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Godbout, Stefanie Lisa
Print
Sep 04, 2026 -

Hendrick BMW Northlake responded

Hello Barbhawks, thank you; we appreciate your feedback!

August 30, 2026

First class dealership. Integrity, transparency and efficiency every step of the way. Tyler was responsive to all my requests. I would certainly recommend Northlake Hendri More

by Bruceamei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Belk
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Sep 04, 2026 -

Hendrick BMW Northlake responded

Bruceamei, we're happy to hear you had a positive experience with our team!

August 28, 2026

I am very pleased with Hendrick BMW Northlake. My service adviser, Sam Corke was extremely prompt and courteous. My master tech, Daniel Schachter did a perfect repair. I would definitely recommend More

by PATTYSCHAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Schachter, Sam Corke
Print
Sep 04, 2026 -

Hendrick BMW Northlake responded

Pattyschac, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

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