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Hendrick BMW Northlake

Charlotte, NC

5.0
1,691 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,691 reviews

May 29, 2023

I want to thank Jeffrey Limthong for his clear and concise communication about the service options available for my vehicle. More

by BSTEADYB
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
May 31, 2023 -

Hendrick BMW Northlake responded

Bsteadyb, thank you for your kind words and this wonderful review!

May 29, 2023

Jeff Day is a treat to work with. Jeff consistently brings his A-game whether the issue is minor or major. More

by REC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 31, 2023 -

Hendrick BMW Northlake responded

Rec, we're glad to hear you enjoyed your visit.

May 29, 2023

This was my first visit and I was helped by Jeffrey Limthong in the svc dept. I was extremely pleased with the level of customer svc Jeffrey provided. He definitely created a loyal customer for you. More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
May 31, 2023 -

Hendrick BMW Northlake responded

Toni, thank you for sharing your positive experience!

May 29, 2023

Always accommodating. Customer service is always great and informative. Andrew is always pleasant and attentive. More

by Judy B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
May 31, 2023 -

Hendrick BMW Northlake responded

Judy B., thank you for sharing your positive experience!

May 29, 2023

Jeff Day was very friendly and knowledgeable. I have been coming to Northlake for sometime now and have always been pleased. More

by Sean Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 31, 2023 -

Hendrick BMW Northlake responded

Sean Nelson, thank you for sharing your positive experience!

May 28, 2023

Great service JeffDay a real professional and Amanda too! thanks team at Hendricks bmw ! thank More

by patrickthompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jeff day
May 30, 2023 -

Hendrick BMW Northlake responded

Patrickthompson, we are very happy we could provide you with a positive experience!

May 28, 2023

My service advisor, Jeff Limthong, was very attentive, helpful and prompt at communication. I look forward to working with him the future. More

by Foster28036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
May 30, 2023 -

Hendrick BMW Northlake responded

Foster28036, thank you for your kind words and this wonderful review!

May 26, 2023

Great customer service, easy to work with. Andrew Johnson was very helpful and kept us updated on the progress of our repair. One slight negative, we are still waiting on a touch-up pen we wer More

by Josh.hodges1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Walters, Stefanie Lisa
May 29, 2023 -

Hendrick BMW Northlake responded

Josh.hodges1972, we are very happy we could provide you with a positive experience!

May 26, 2023

Great Service pleasant customer service all around great experience! Attentive to all my needs and concerns Andrew was excellent! More

by Majordb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 29, 2023 -

Hendrick BMW Northlake responded

Majordb1, thank you for your kind words and this wonderful review!

May 25, 2023

Andrew was helpful and prompt at communication. The workers at this dealership as a whole are courteous and kind. More

by Aims612
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 27, 2023 -

Hendrick BMW Northlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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