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Hendrick BMW Northlake

Charlotte, NC

5.0
1,691 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,691 reviews

May 31, 2023

Had a great experience working with Dillon on my new 330, he was very informative and easy to talk to. Recommend him to anyone looking for a new BMW! More

by William Herman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hutson
Jun 01, 2023 -

Hendrick BMW Northlake responded

William Herman, thank you for your kind words and this wonderful review!

May 31, 2023

Wanted to say a big thanks to Amanda for a fabulous service experience. Went above and beyond! More

by will
Recommend Dealer
Yes
Employees Worked With
amanda bradshaw
Jun 01, 2023 -

Hendrick BMW Northlake responded

Donna, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 30, 2023

Went in this morning to service my car. The person who who took care of the mainline service, Andrew Johnson, went through all that was needed and kept be updated as the service was comple More

by Amit R Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jun 01, 2023 -

Hendrick BMW Northlake responded

Amit R Patel, thank you for your kind words and this wonderful review!

May 30, 2023

Visited my Hendrick BMW, with Andrew as my service advisor, today to get my vehicle serviced. This is my 3rd vehicle purchased from this dealership and only place I get them serviced. Glad to say, aga More

by klentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jun 01, 2023 -

Hendrick BMW Northlake responded

Klentz, we are very happy we could provide you with a positive experience!

May 30, 2023

Excellent experience; Andrew helped solve issue quickly and expediently. Would recommend Hendrick BMW Northlake for service. More

by randallfrye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnson, Andrew
Jun 01, 2023 -

Hendrick BMW Northlake responded

Randallfrye, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 30, 2023

Jeff Limthong was great at getting me exactly what I needed for me vehicle. He has serviced both of my vehicles at this point and always provides superior customer service! More

by ajk5124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

We appreciate your positive review about your recent experience with us!

May 30, 2023

Jeff Limthong is always so helpful and responsive! So happy with my experiences, I know I am in good hands. I traded my Mercedes in because of the quality and poor customer service. I could not be mor More

by veparada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl (salesman)
Jun 01, 2023 -

Hendrick BMW Northlake responded

Veparada, thanks for your praise and kind comments about our team.

May 29, 2023

Andrew was awesome! He was friendly, efficient and understood what I needed. The dealership was clean and comfortable. It was a shorter wait than I expected and my car i More

by kcollaloha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 31, 2023 -

Hendrick BMW Northlake responded

Kcollaloha, we're glad you had such a wonderful experience with us!

May 29, 2023

Jeff Day (service department) is always so communicative, attentive and a pleasure to work with. More

by Billy’s Beamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 31, 2023 -

Hendrick BMW Northlake responded

Hi Billy’s Beamer, thank you so much for your positive comments about Hendrick BMW Northlake!

May 29, 2023

Excellent in terms of time, and service. I was helped by Jeff Limthong with my service and he thoroughly explained everything to me through great customer service. More

by dustynrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
May 31, 2023 -

Hendrick BMW Northlake responded

Dustynrogers, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

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