Hendrick BMW Northlake

Our experience was excellent. Cole B in sales took the time to walk us through the car after we purchased it. Cole B in sales took the time to walk us through the car after we purchased it. More

My recent encounter with Hendrick, BMW Northlake, was for a routine service to my BMW X2. Mr. Jeff Day’s welcoming smile and personality was phenomenal. After Jeff demonstrated his exceptional work ethics an a routine service to my BMW X2. Mr. Jeff Day’s welcoming smile and personality was phenomenal. After Jeff demonstrated his exceptional work ethics and checked me in, he provided me a loaner vehicle. Jeff kept me informed about the status of my vehicle, daily. I appreciate the honesty and loyal customer service from beginning to completion. I could not be more pleased with the excellent customer service provided by Jeff. More

We have purchased and had 2 SUV’s serviced at the Northlake location. Jeff Day has been our Service Advisor on both vehicles. He’s very helpful and keeps us updated while his team is servicing our ve Northlake location. Jeff Day has been our Service Advisor on both vehicles. He’s very helpful and keeps us updated while his team is servicing our vehicle. We really like the informative videos that highlight the issues of our vehicle. Our relationship with Jeff is fantastic. We couldn’t ask for a better Service Advisor. Thanks Northlake BMW and Jeff Day!!! More

I am very pleased with the service provided by Andrew Johnson and his team. The speed and professionalism in taking care of my problem was impressive. My issues were heard . I appreciate Andrew making me Johnson and his team. The speed and professionalism in taking care of my problem was impressive. My issues were heard . I appreciate Andrew making me feel comfortable as a service advisor. I also am very happy with the sales team. Mallory and Isaiah were patient and answered all my questions. I love my X3. More

Andrew Johnson has been our service advisor and he has done everything he said he would do,he and the technician have kept us informed and taken really good care of us and our vehicle. done everything he said he would do,he and the technician have kept us informed and taken really good care of us and our vehicle. More

Hendrick Northlake BMW has always serviced our vehicles extremely well and have been very courteous and accommodating. Andrew Johnson is my go to guy when it comes to checking in our vehicles, providing es extremely well and have been very courteous and accommodating. Andrew Johnson is my go to guy when it comes to checking in our vehicles, providing estimates and timing for the work to be done. Great job Andrew. Thanks, More

Andrew does great work in meeting his customers expectations. It has been a great pleasure dealing with him expectations. It has been a great pleasure dealing with him More

Wanted to thank Andrew Johnson very much for making my first visit to this dealership so pleasurable. Having just moved to the area from Raleigh it was time for my yearly oil change and maint check up. first visit to this dealership so pleasurable. Having just moved to the area from Raleigh it was time for my yearly oil change and maint check up. Very nice clean dealership and waiting room. Andrew took me right in and made it so easy for me. When I came back to pick up my car Andrew was fantastic in answering some questions I had about putting some black rims on my car. The parts person was also great. Between them both they provided me information to save money and have the rims powder coated verse buying a whole new set of rims for my car which is only a year old. I couldn’t believe the cost saving and how easy the process is etc. not only did we set up an appt coming up in the next few weeks but he let me know they will also provide a loaner car for me while the car is with them for about five days. I had spoken to a diff dealer about this when first bought the car and they told me it was a bout a 4-6 week turnaround time as they ship the wheels up to Ohio and wouldn’t provide me a loaner car. Can’t thanks Andrew enough. And the car came back washed and vacuumed best it’s ever been. Thanks again Andrew. Much appreciated. More

I appreciated working with Andrew to get my annual inspection taken care of. Thumbs up. inspection taken care of. Thumbs up. More

Clean, polite most importantly professional. Waiting was a breeze. Very satisfied with my service. Andrew Johnson was very kind and courteous. Waiting was a breeze. Very satisfied with my service. Andrew Johnson was very kind and courteous. More