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Hendrick BMW Northlake

Charlotte, NC

5.0
1,690 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,690 reviews

June 01, 2023

Great people. I have bought several cars there and get all of them serviced there. It’s always a great experience More

by Kristianpedersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff day, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

Kristianpedersen, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 01, 2023

Jeff Day had the best personality/attitude! I greatly appreciate the sincerity of finding out what was needed for my vehicle and getting things resolved and estimates for the things needed soon More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jun 05, 2023 -

Hendrick BMW Northlake responded

Michele, thank you for sharing your positive experience!

June 01, 2023

Jeff Limthong helped me with my car service this time, was extremely friendly and handled everything well. More

by Min H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
Jun 05, 2023 -

Hendrick BMW Northlake responded

Min H, we are very happy we could provide you with a positive experience!

June 01, 2023

Highly satisfied with the car dealer’s patience, valuable information, and meticulous maintenance. Recommend their reliable and professional approach to customer care. More

by Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Jun 05, 2023 -

Hendrick BMW Northlake responded

Wang, we're glad you had such a wonderful experience with us!

May 31, 2023

He was amazing. And very helpful and he was such a sweetheart. Y’all need to keep him- Ligon More

by Vanessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ligon Washington
Jun 01, 2023 -

Hendrick BMW Northlake responded

Vanessa, we are very happy we could provide you with a positive experience!

May 31, 2023

My service experience was great due to Amanda Bradshaw, she is friendly, knowledgeable, communicates well and really goes above and beyond to take care of you throughout the appointment process. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bradshaw
Jun 01, 2023 -

Hendrick BMW Northlake responded

Jt, thank you for sharing your positive experience!

May 31, 2023

Cole B was my sales advisor this time at Hendrick BMW Northlake. My experience with him and every one else at the store was phenomenal. Cameron in finance did a great job explaining our options even thou More

by MissHamilton29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Benincase, Cameron Ragland, Antoine
Jun 01, 2023 -

Hendrick BMW Northlake responded

Hello Misshamilton29, we appreciate you taking the time to leave us this feedback.

May 31, 2023

My visit to BMW service went smoothly first time. Jeff Day greeted me friendly, I got my text that my car was ready within an hour. Jeff was very courtesy when I went to pick up my car. It was fir More

by Faye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

Hello Faye, thank you; we appreciate your feedback!

May 31, 2023

the dealer and Jeff Limthong did everything right on my visit - including estimate of wait time! More

by evank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

Evank, thank you for your kind words and this wonderful review!

May 31, 2023

Had a great experience at Hendrick BMW Northlake. Chris Cave was my sales advisor and did a wonderful job and was very knowledgeable. I would recommend this dealership. More

by angiecave78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cave
Jun 01, 2023 -

Hendrick BMW Northlake responded

Angiecave78, we are very happy we could provide you with a positive experience!

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