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Hendrick BMW Northlake

Charlotte, NC

5.0
1,688 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,688 reviews

June 09, 2023

Prompt and courteous! Jeff Limthong is fantastic! So helpful and ensures the service is top notch. More

by Dawnpharsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthrong, Stefanie Lisa
Jun 12, 2023 -

Hendrick BMW Northlake responded

Dawnpharsh, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 09, 2023

Very helpful for my first time with my new BMW! Courteous and thorough with their evaluation of my car. Will not go anywhere else More

by Mike Salter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Jun 12, 2023 -

Hendrick BMW Northlake responded

Mike Salter, we are very happy we could provide you with a positive experience!

June 08, 2023

The best service team in town and extra kudos to Jeff Day at BMW Northlake! More

by Margaret E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jun 10, 2023 -

Hendrick BMW Northlake responded

Margaret E., we're glad you had such a wonderful experience with us!

June 07, 2023

Brought my X7 in for an oil change. Service was quick and Andrew was very helpful answered all my questions. More

by makeadolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jun 10, 2023 -

Hendrick BMW Northlake responded

Makeadolla, we are very happy we could provide you with a positive experience!

Jun 13, 2023 -

makeadolla responded

Thank you

June 07, 2023

Andrew did a great job of checking me in as soon as I got to the shop right at my appointment time. The service was completed when they said it would be and the wash job was a bonus. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jun 09, 2023 -

Hendrick BMW Northlake responded

Steve, we are very happy we could provide you with a positive experience!

June 07, 2023

Jeff went above and beyond the call of duty. He made my experience welcoming and allowed me the time to get to know him personally. He broke down everything and allow me to make a decision on se More

by Durrelld56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Limthong
Jun 10, 2023 -

Hendrick BMW Northlake responded

Durrelld56, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

June 07, 2023

Jeff Limthong went above and beyond to assist me with my tire issue. Greatly appreciate his professionalism and service. I'll definitely recommend Hendrick BMW Northlake and working with Jeff. More

by Antonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Jun 10, 2023 -

Hendrick BMW Northlake responded

Antonio, thank you for sharing your positive experience!

June 07, 2023

I’ve now had a few service appointments for my i3 over the last few years and the staff and technicians have always been great. The dealership is very comfortable - of course it’s luxurious but not snobby More

by Carolyn B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jun 10, 2023 -

Hendrick BMW Northlake responded

Carolyn B, we're glad you had such a wonderful experience with us!

June 06, 2023

Andrew is very knowledgeable and communicates very effectively. He was super easy to work with and took good care of me. More

by JimG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 09, 2023 -

Hendrick BMW Northlake responded

Jimg, we're glad to hear you enjoyed your visit.

June 06, 2023

My wife took her BMW is for minor service. Andrew was wonderful to deal with and took care of everything. THANK YOU! More

by hightower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 09, 2023 -

Hendrick BMW Northlake responded

Hightower, we're glad you had such a wonderful experience with us!

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