Hendrick BMW Northlake

I have had my car serviced her for years. Iy didn't have any issues after my car was serviced. Jeff Day wad my representative and has always given me exceptional service. He keeps me informed Iy didn't have any issues after my car was serviced. Jeff Day wad my representative and has always given me exceptional service. He keeps me informed as to the problem, expected length of service, anf great follow-up. He is the best. More

Andrew, our customer service representative helped make our experience great. His customer service was amazing and his attention towards our needs were spot on…he treated us like we were his family members our experience great. His customer service was amazing and his attention towards our needs were spot on…he treated us like we were his family members and he was thoughtful and has a contagious smile 😊… which is always a pleasure to see in a person… we know this is a good dealership because of the great people working there but we personally had a great experience with Andrew in the service department… thank you Andrew for being such an awesome person… we want to give you 5 thumbs up for a job well done in customer service skills.. More

Jeff Day as always gives top notch service and working with him and the staff at BMW Northlake is a wonderful experience no matter how small or big the job is. Thank you! with him and the staff at BMW Northlake is a wonderful experience no matter how small or big the job is. Thank you! More

Easy with which to work and accommodating. Clean environment, nice people, great service. Customers can wait and work too Clean environment, nice people, great service. Customers can wait and work too More

I have had the privilege of Jeff Day being my service advisor for many years. He represents the epitome of excellent customer service. I purchased my first BMW in 2011 and I can honestly say because of t advisor for many years. He represents the epitome of excellent customer service. I purchased my first BMW in 2011 and I can honestly say because of the great care I receive as a BMW owner at Northlake BMW I have since purchased two more. Thank you, Jeff Day and Northlake for caring about your customers. More

Really appreciate the excellent support from Andrew Johnson and service team at Hendrick BMW. As always they make everything so easy with clear and timely communications and post service debrief. Johnson and service team at Hendrick BMW. As always they make everything so easy with clear and timely communications and post service debrief. More

Jeffrey Lithmong was very good and gave a first class service Prompt notification and attention to detail service Prompt notification and attention to detail More

Andrew Johnson, my service advisor was excellent from beginning to end. He is personable and professional. He explained I could wait vs. taking the pre-arranged loaner car if I preferred. He had me in an beginning to end. He is personable and professional. He explained I could wait vs. taking the pre-arranged loaner car if I preferred. He had me in and out in 90 minutes vs. driving 100 miles round trip again the next day to return loaner/pick up my car. Instead, I waited in very comfy lounge with coffee and TV. Plus, my car was spotlessly clean! More

I took my wife’s car in for service and a new tire. My service representative Andrew Johnson was fantastic. He explained everything that would be done and got it done in a timely manner. Andrew made so My service representative Andrew Johnson was fantastic. He explained everything that would be done and got it done in a timely manner. Andrew made some suggestions to do a service now rather than bring the car back in a few weeks That time savings was great. Highly recommended this dealer and their customer support team More

It was great, my appointment was on time and I was out exactly when they said. Couldn’t have been better. I usually dread these kind of appointments but since buying this car and this was my second servic exactly when they said. Couldn’t have been better. I usually dread these kind of appointments but since buying this car and this was my second service, it was excellent More